[cisco-voip] [english 100%] Re: [english 100%] Re: CUCM 6.0.1 - After Migration from CCM 4.1 - IP voice Streaming Application don't work

[Peter Slow]

Interesting. I am not sure why that would occur after an upgrade.

I recommend doing the following:

go to the ccmadmin page and check to see if there are any
multicast-enabled music on hold servers. assuming there are not, go to
the "service parameters" page, select "ip voice media streaming app,"
and check the list box all the way at the bottom of the screen to see
what codecs are enabled for music on hold. Make sure g.711 and g.729a
are both enabled. Again, dont enable additional codecs unless
multicast isnt enabled on any of your moh servers. (you can, but you
need to understand the potential bandwidth impact.)

if you DO have servers enabled for multicast, look for the command
"ccm-manager music-on-hold" in your IOS gateway.
if it still doesnt work after this,

on the GW:
debug cch323
debug h225 asn1
debug h245 asn1
debug h225 q931
debug voip ccapi inout

on CM:
enable detailed traces, make sure "h245 message tracing" checkbox is checked,


make a test call, place it on hold, take it off hold, and get the IOS
and ccm debugs/traces, and we will fix your problem.

...also, make sure all of your music on hold servers are registered.

-Peter





On Fri, Jan 8, 2010 at 2:24 PM, Alessandro Bertacco
<alessandro.bertacco at gmail.com> wrote:
> Hi Peter.  after holidays I come back
> I've made the test.
> If i place a call directly from two ip phones of the cluster, moh is
> reproduced correctly!
>
> If I make an call trough the h.323 gateway (outbound or inbound) I hear the
> bip instead of the moh audio.
>
> What do you think?
> Is it a gateway problem?
> But before the migration all work fine!
>
> Thank you
>
> Alessandro
> -----Messaggio originale-----
> Da: Peter Slow [mailto:peter.slow at gmail.com]
> Inviato: sabato 26 dicembre 2009 21:06
> A: Alessandro Bertacco
> Cc: cisco-voip at puck.nether.net
> Oggetto: [english 100%] Re: [english 100%] Re: [cisco-voip] CUCM 6.0.1 -
> After Migration from CCM 4.1 - IP voice Streaming Application don't work
>
> OK, lets pick two IP phones on the same cluster and reproduce the
> problem with a call directly between them. does it happen all of the
> time, or just intermittently?
>
> Out of ten "hold" operations where phone A presses the hold button,
> how many times do you get tone on hold? what about phone B?
>
> -Peter
>
> On Sat, Dec 26, 2009 at 2:23 PM, Alessandro Bertacco
> <alessandro.bertacco at gmail.com> wrote:
>> Hi Peter, thank you for your answer.
>>
>>   The issue affect internal call, IP Phone to Ip Phones and also external
>> call made trough H.323 gateway, for call made from all site connected to
> the
>> cluster.
>>
>> All 14 remote site are configured with SRST in H.323.
>>
>> Regards
>> Alessandro
>>
>> -----Messaggio originale-----
>> Da: Peter Slow [mailto:peter.slow at gmail.com]
>> Inviato: sabato 26 dicembre 2009 19:47
>> A: Alessandro Bertacco
>> Cc: cisco-voip at puck.nether.net
>> Oggetto: [english 100%] Re: [cisco-voip] CUCM 6.0.1 - After Migration from
>> CCM 4.1 - IP voice Streaming Application don't work
>>
>> Alessadro,
>>>I've uploaded new .wav file for the Music On Hold, and for Network on
> Hold,
>> but often, when a call is placed on hold, a BIP is plyed and no MOH
>>> music.
>>
>> Often, or all of the time? Also, to confirm, you hear "beeps" (Tone on
>> Hold) in the non working scenario, as opposed to silence?
>>
>> What types of devices are involved in the call (MGCP Gateway, IP
>> phone, cti port, h.323 trunk?) on either side?
>>
>> -Peter
>>
>>
>> On Sat, Dec 26, 2009 at 9:48 AM, Alessandro Bertacco
>> <alessandro.bertacco at gmail.com> wrote:
>>>
>>>
>>> Hi all, and Merry Christmas to every one.
>>>
>>>
>>>
>>> I  wrote for a strange issue.
>>>
>>>
>>>
>>> CUCM 6.0.1 after migration, no MOH, ANN or CFG working anymore.
>>>
>>>
>>>
>>> I've uploaded new .wav file for the Music On Hold, and for Network on
>> Hold,
>>> but often, when a call is placed on hold, a BIP is plyed and no MOH
> music.
>>>
>>> Transcoding of the uploaded files work perfectly
>>>
>>>
>>>
>>> from RTMT i can see a lot of error regarding ANN, MOH, CFB and other IP
>>> voice Streaming App
>>>
>>>
>>>
>>> Like these:
>>>
>>>
>>>
>>> 12/18/2009 11:00:49.717 VoiceStrm|   [ANN][10.1.4.15]
>>> DeviceMgr::recvStationStopMediaTransmissionMsg *ERROR* Conference ID is
>>> invalid!,
>>>
>>
> passThruPartyID=33773331|<CLID::StandAloneCluster><NID::10.1.4.15><LVL::Erro
>> r><MASK::2000>
>>>
>>>
>>>
>>>
>>>
>>> 12/18/2009 11:08:53.480 VoiceStrm|
>>> [MOH][10.1.4.15]CTTCPSocket::DestroySocket *ERROR* Invalid socket,
>>>
>>
> m_Socket=-1|<CLID::StandAloneCluster><NID::10.1.4.15><LVL::Error><MASK::0080
>>>
>>>
>>>
>>>
>>> All service is Running and configured properly
>>>
>>>
>>>
>>>
>>>
>>> I've idea of upgrading the Cluster to the last version of the 6.x CUCM,
>> that
>>> is the 6.1.(4a)SU2.
>>>
>>>
>>>
>>> Do you think can resolve that issue?
>>>
>>>
>>>
>>> Thank you to all for replay and help
>>>
>>>
>>>
>>> Best Regards
>>>
>>>
>>>
>>> Alessandro Bertacco
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>>
>
>