[cisco-voip] Emergency Calling from VoIP Remote Sites

[Peter Slow]

> Is the possibility that the WAN will be broken at the exact time
> someone needs emergency help (and can't find a cell phone) great
> enough to justify the additional facilities?
>

It will be, when you're sitting in court getting sued.

Do you really want to take that risk?

-Peter


On Fri, Jan 8, 2010 at 4:44 PM, Walt Moody <moody at arizona.edu> wrote:
> Group,
>
> We have several sites which are remote from the main campus but are
> "local" in as much as they are located within Qwest's Tucson rate
> center.  The ones that are equipped with Voice over IP get all of
> their connectivity and DID extension numbers from the CallManager
> clusters on campus.  The CallManager clusters are equipped with Cisco
> Emergency Responders so that all 911 calls are routed to the proper
> PSAPs with the proper emergency response address as set up in the
> Intrado database.
>
> When everything is working properly, all 911 calls go where they're
> supposed to go and have the correct response location in the PSAP's
> automatic location identifier field.
>
> A remote site user asked "Will I be able to call 911 from my location
> with my VoIP phone when the WAN is down?" and our answer is "No."
>
> So the question for the group:  Is it your custom to provide facilities
> (phone line, gateway interface interface card, DSPs, SRST software,
> etc.) solely to allow access to 911 in the event of a WAN failure?
>
> Is the possibility that the WAN will be broken at the exact time
> someone needs emergency help (and can't find a cell phone) great
> enough to justify the additional facilities?
>
> Thanks in advance.
>
> -walt
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