[cisco-voip] UCCX Stats Question

[Tanner Ezell]

A call can only be one of the following:

1   - Abandoned
2   - Handled
3   - Dequeued
4   - Aborted
5+ - Rejected

You can within your script (and this is recommended) manually mark the call
as handled via the Set Contact Info Step.

Note that you must apply this step before you terminate the contact
otherwise it may not get reported properly.


On Fri, Jan 8, 2010 at 12:42 PM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

> In my script I do the following basic items to a certain type of call:
>
> Dequeue from the main queue
>
> Get Some info from the Caller
>
> Terminate the Call
>
> Ring back into the main queue by calling another script
>
>
>
> I believe that will do the following to my daily stats
>
> 1)      +1 to Dequeued Calls
>
> 2)      +1 to Abandoned Calls (a handled call is only 1 in which an agent
> answers, right???)
>
> 3)      +1 To total calls, effectively making all calls handled this way
> 2x themselves?
>
>
>
> Am I right, half right or insane?
>
> Thanks!
>
>
>
> *Matthew Loraditch*
> 1965 Greenspring Drive
>
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!
>
>
>
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>
>


-- 
Regards,
Tanner Ezell
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