[cisco-voip] UCCX Stats Question

[Matthew Loraditch]

In my script I do the following basic items to a certain type of call:
Dequeue from the main queue
Get Some info from the Caller
Terminate the Call
Ring back into the main queue by calling another script

I believe that will do the following to my daily stats

1)      +1 to Dequeued Calls

2)      +1 to Abandoned Calls (a handled call is only 1 in which an agent answers, right???)

3)      +1 To total calls, effectively making all calls handled this way 2x themselves?

Am I right, half right or insane?
Thanks!

Matthew Loraditch
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

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