[cisco-voip] Way to see if a phone WAS forwarded

[Ryan Ratliff]

CUCM traces for starters.  Every time a DN is called if it has any forwarding configured the intercept table will be printed in the CCM trace.  Search for the string:  dd="<number of phone B as dialed by Unity>" and look below for the intercept table entry (example below).

01/07/2010 12:29:18.324 CCM|Forwarding - logInterceptTableEntry
{
	 callKey= 0x744F, MLPPEnable = 0,
	 ssKey = 2175, recordStatus 1,
	 dnPattern =  55555, dnPartition = internal
	 cfa     = , cfaToVM     = 0, cfaCss     = internal,long_distance
	 cfb     = 55556, cfbToVM     = 1, cfbCss     = internal,long_distance
	 cfbInt  = 55556, cfbIntToVM  = 1, cfbIntCss  = internal,long_distance
	 cfna    = 55556, cfnaToVM    = 1, cfnaCss = internal,long_distance
	 cfnaInt = 55556, cfnaIntToVM = 1, cfnaIntCss = internal,long_distance
	 cfap    = , cfapToVM    = 0, cfapCss = internal,long_distance
	 pff     = , pffToVM     = 0, pffCss     = internal,long_distance
	 pffInt  = , pffIntToVM  = 0, pffIntCss  = internal,long_distance
	 pickupGroupID = , fullyQualifiedDirectoryNumberMask = ,
	 patternUsage = 2, deactivateCFAForCallPickUp = 0,
	 pffCfnaEnabled = 0, pffCfbEnabled=0
	 cssForCfa = internal,long_distance
	 dbCfaCss = internal,long_distance
	 deviceCss = internal,long_distance
}

This is for dn 55555 in partition internal.  CFB and CFNA are set to 55556 with a CSS that contains the partitions internal, long_distance (in that order).

-Ryan

On Jan 11, 2010, at 11:18 AM, Jeff Ruttman wrote:

Greetings,
 
Is there a way I can see if a phone line WAS forwarded (in CM 6.1) over this past weekend?  And to what number it was forwarded?
 
We have a situation where an inbound caller used caller input in Unity (5.0) on phone A to get transferred to another phone/extension, phone B, which had forwarding on it to an off-site number.  Somehow that call ended up in the voicemail of phone B.
 
Assuming things in the phone system were working correctly, I have to think phone B's line was not forwarded.  I can't think of another way if could happen, can you?
 
Thanks
jeff
 
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