[cisco-voip] querying AD or CM user information in CCX

[Tanner Ezell]

"The appliance Callmanager is nice from a maintenance perspective, but not
having native SQL access is frustrating."


That's *exactly* why it is so nice from a maintenance perspective :)

On Fri, Jan 15, 2010 at 10:29 AM, Eric Pedersen <eric.pedersen at sait.ca>wrote:

>  We have an old version of HEAT but the customer DB is not well
> maintained.  Until it is upgraded and improved, it would be better to query
> the data in Callmanager or active directory.  I did some AXL programming
> with .NET but it has been a long time since I wrote any Java code.  Maybe
> when I have some time I will look at writing some code to do an LDAP query
> of AD since that is probably easier than AXL.
>
>
>
> The appliance Callmanager is nice from a maintenance perspective, but not
> having native SQL access is frustrating.
>
>
>
> *From:* Scott Voll [mailto:svoll.voip at gmail.com]
> *Sent:* January 15, 2010 08:46
> *To:* Eric Pedersen
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] querying AD or CM user information in CCX
>
>
>
> Eric--
>
>
>
> What are you going to do with it once you have it?  are you putting it into
> a ticket system?
>
>
>
> if so, you could grab the ANI and have it open a ticket and put the ANI in,
> and then your ticket system could do the matching???
>
>
>
> It's something I'm planning on doing here........ Just haven't had time
> yet.
>
>
>
> Scott
>
> On Thu, Jan 14, 2010 at 4:43 PM, Eric Pedersen <eric.pedersen at sait.ca>
> wrote:
>
> We are using CCX for our internal helpdesk and most of the people that call
> have user accounts in CM.  Is there a way in CCX to fetch user information
> based on the ANI?  It’s CM 7.1 so I can’t do a SQL query.  Am I missing
> something obvious?
>
>
>
>  We are AD integrated so I could do an LDAP query but it looks like I would
> need some custom Java code for that.
>
>
>
> It’s CCX 7.0 and CM 7.1.
>
>
>
>
>
>
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>
>
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>
>


-- 
Regards,
Tanner Ezell
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