[cisco-voip] querying AD or CM user information in CCX

[Eric Pedersen]

We have an old version of HEAT but the customer DB is not well maintained.  Until it is upgraded and improved, it would be better to query the data in Callmanager or active directory.  I did some AXL programming with .NET but it has been a long time since I wrote any Java code.  Maybe when I have some time I will look at writing some code to do an LDAP query of AD since that is probably easier than AXL.

The appliance Callmanager is nice from a maintenance perspective, but not having native SQL access is frustrating.

From: Scott Voll [mailto:svoll.voip at gmail.com]
Sent: January 15, 2010 08:46
To: Eric Pedersen
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] querying AD or CM user information in CCX

Eric--

What are you going to do with it once you have it?  are you putting it into a ticket system?

if so, you could grab the ANI and have it open a ticket and put the ANI in, and then your ticket system could do the matching???

It's something I'm planning on doing here........ Just haven't had time yet.

Scott
On Thu, Jan 14, 2010 at 4:43 PM, Eric Pedersen <eric.pedersen at sait.ca<mailto:eric.pedersen at sait.ca>> wrote:
We are using CCX for our internal helpdesk and most of the people that call have user accounts in CM.  Is there a way in CCX to fetch user information based on the ANI?  It's CM 7.1 so I can't do a SQL query.  Am I missing something obvious?

 We are AD integrated so I could do an LDAP query but it looks like I would need some custom Java code for that.

It's CCX 7.0 and CM 7.1.



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