[cisco-voip] querying AD or CM user information in CCX

[Scott Voll]

Eric--

What are you going to do with it once you have it?  are you putting it into
a ticket system?

if so, you could grab the ANI and have it open a ticket and put the ANI in,
and then your ticket system could do the matching???

It's something I'm planning on doing here........ Just haven't had time yet.

Scott

On Thu, Jan 14, 2010 at 4:43 PM, Eric Pedersen <eric.pedersen at sait.ca>wrote:

>  We are using CCX for our internal helpdesk and most of the people that
> call have user accounts in CM.  Is there a way in CCX to fetch user
> information based on the ANI?  It’s CM 7.1 so I can’t do a SQL query.  Am I
> missing something obvious?
>
>
>
>  We are AD integrated so I could do an LDAP query but it looks like I would
> need some custom Java code for that.
>
>
>
> It’s CCX 7.0 and CM 7.1.
>
>
>
>
>
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