[cisco-voip] Unity Connection - Transfer to another voicemail

[Lewis, Chris]

Try the following:

Create a Transfer to Vmail profile in UCM (use VM Pilot as per normal)
Set the Voicemail Box Mask to XXXXX (I used 6 digits here to test)

Create a CTI RP and add a DN of 6XXXX (again I used 6 as a test) in the same PT as your VM CSS

Go to UC and add an alternate extension of 65432 (again I used an extension of 5432) - I also use Partitions in Unity so I used my site specific PT here also

Go to end user phone and forward calls to 65432 - manually

Test

Just tried it and that worked.

Not sure if that's what you need but calls to the user will be forwarded to the other users vm.

Chris

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
Sent: 20 January 2010 16:22
To: Sandy Lee
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity Connection - Transfer to another voicemail

I get what your saying now.

The best option would be to create a XML app that could change the CFNA to like a *extension so it moved to the secretary's VM.  I cant think if another way.  Maybe someone else can.

Scott
On Wed, Jan 20, 2010 at 8:17 AM, Sandy Lee <Sandy.Lee at dti.ulaval.ca<mailto:Sandy.Lee at dti.ulaval.ca>> wrote:
Well, in our old voicemail system, they could transfer their messages very easily on & off. So there's no need for others to bother with the password of the transferring vm. Not sharing the password prevents the pwd being changed by the secretary and mostly, the secretary doesn't have to check/enter 2 passwords in two different vm boxes. She only has to check into her vm. God knows how they can easily complain about how many passwords they have, so imagine if they need to remember the boss's pwd.

________________________________

Sandy Lee
Analyste
Division des infrastructures
Direction des technologies de l'information
Université Laval
* 418.656.2131, ext. 4420
Courriel<mailto:Sandy.Lee at dti.ulaval.ca> - Nous joindre<http://www.dti.ulaval.ca/sgc/nous_joindre> - Avis relatif à la confidentialité<http://www.rec.ulaval.ca/lce/securite/confidentialite.htm>
VEUILLEZ PRENDRE NOTE DE MA NOUVELLE ADRESSE ÉLECTRONIQUE : Sandy.Lee at dti.ulaval.ca<mailto:Sandy.Lee at dti.ulaval.ca>

From: Scott Voll [mailto:svoll.voip at gmail.com<mailto:svoll.voip at gmail.com>]
Sent: Wednesday, January 20, 2010 11:05 AM
To: Sandy Lee
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Unity Connection - Transfer to another voicemail

couple questions:

the director wants the secretary to check his/her voicemail but without the password?

What is the point of not sharing the password if the director is wanting the secretary to check VM?

One option I can think of, if that is in fact what you want to have happen, is setup the Directors VM box to be IMAP accessible.  then setup the secretary to check it that way.

or create a director CH that sends messages to both the secretary and a VM for the Director, but then you start working with duplicates.

Scott

On Wed, Jan 20, 2010 at 7:09 AM, Sandy Lee <Sandy.Lee at dti.ulaval.ca<mailto:Sandy.Lee at dti.ulaval.ca>> wrote:
Hi,

How can I have a voicemail transfer the messages in another voicemail ? For example:

Director with DN 4420 & voicemail
Secretary with DN 3632 & voicemail
They both have a vm, but the Director wants the secretary to have his messages in her vm, so that she doesn't have to know his password.

I tried with a call handler, but the problem is that if I do not play the 3632 greeting when someone calls 4420, it's ok, but when someone calls 3632 directly, the greeting doesn't play either! The other way around is that the caller hears 2 gretings in a row...

I tried with alternate extension, but to make it work, 3632 can't be defined as a user with voicemail, so not a good idea either.

With our old vm system, the user could use an option to do that and I can't seem to find a way to replicate that in UC. I must do something wrong in my call handler.

Any help would be appreciated.
Thanks!

________________________________

Sandy Lee
Analyste
Division des infrastructures
Direction des technologies de l'information
Université Laval
* 418.656.2131, ext. 4420
Courriel<mailto:Sandy.Lee at dti.ulaval.ca> - Nous joindre<http://www.dti.ulaval.ca/sgc/nous_joindre> - Avis relatif à la confidentialité<http://www.rec.ulaval.ca/lce/securite/confidentialite.htm>
VEUILLEZ PRENDRE NOTE DE MA NOUVELLE ADRESSE ÉLECTRONIQUE : Sandy.Lee at dti.ulaval.ca<mailto:Sandy.Lee at dti.ulaval.ca>


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