[cisco-voip] switching between calls on 7931?

Thu Jan 21 13:41:11 EST 2010

I can see where it would lead to disappointments, especially if neither party in the room is interested in matching features with needs.   I can't imagine a sales team willing to take the flak afterwards when they are aware the package they are selling a customer isn't what the customer wants.  Never having been in sales that could be naivete on my part.

-Ryan

On Jan 21, 2010, at 1:37 PM, Lelio Fulgenzi wrote:

While I agree that the key system behaviour is useful, it would be nice if it was programmable. Really, all it is is setting the incoming calls, busy limits, etc.

With respect to your second comment, it is more than likely this can happen. The decision to purchase a telephone system and telephones is usually left to those with budgetary responsibility and who are sitting in the room with a sales team that have been given one goal - win the contract. 

These decisions are usually made without the input from the technical team. Even a side by side comparison of features would be nice before the contract is signed. If anything, just to ensure no surprises. Quite possibly to be able to submit a PERS with some weight behind it.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
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----- Original Message -----
From: "Ryan Ratliff" <rratliff at cisco.com>
To: "Lee" <ender9600 at gmail.com>
Cc: cisco-voip at puck.nether.net
Sent: Thursday, January 21, 2010 1:31:35 PM GMT -05:00 US/Canada Eastern
Subject: Re: [cisco-voip] switching between calls on 7931?

The key part of that description is "for customers who seek this type of call experience for their users".  

Is it common practice for customers to buy the cheapest they can find without paying attention to the features of what they are buying? IMO you should not be figuring out what these phones can and cannot do after deployment.  

-Ryan

On Jan 21, 2010, at 1:19 PM, Lee wrote:

Personally - I HATE them. :) after dealing with the 7900s.

The buttons stick and/or hard to press.  Call History is lacking in features compared to 7900s.

I hear they are cheaper & they are more aesthetically pleasing to the corporate company's eye.

On Thu, Jan 21, 2010 at 1:11 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
Keep in mind the entire purpose of the 7931 was to replace those key sets (right down to the paper line labels).
The 6900 series is new version in the same line as the 7931.

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps10326/data_sheet_c78-541199.html

"The Cisco® Unified IP Phone 6900 Series is a new and innovative portfolio of endpoints that deliver affordable, business-grade, voice communication services to customers worldwide. Three models are available: the Cisco Unified IP Phone 6921 (two-line), Cisco Unified IP Phone 6941 (four-line), and Cisco Unified IP Phone 6961 (twelve-line).

All three models support full-duplex speakerphones for a more productive, more flexible, and easier-to-use endpoint experience. All models introduce support for single-call per-line appearance, offering a traditional telephony-like interaction for customers who seek this type of call experience for their users. Fixed keys for hold, transfer, and conference; tri-color LED line and feature keys also make the phone simpler and easier to use."

-Ryan

On Jan 21, 2010, at 12:04 PM, Jason Shearer wrote:

I heard that the 8900 and 9900 phones have this same Call Waiting functionality.....can anyone confirm?

If this is the case I see it as a big step backwards for Cisco.  Who wants a high tech IP phone to act like an 80s key set?

Jason

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of peter ejmont
Sent: Thursday, January 21, 2010 10:58 AM
To: Robin Clayton
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] switching between calls on 7931?

7931 does not support multiple calls on one line. You have to program
additional buttons for that functionality. from product page:

Manage Call Waiting
The 7931G is designed to work as a key system telephone with each button
handling one call. Call waiting calls are normally
presented on a separate line button. A new call can be answered by
pressing the ringing button. The current call is automatically
put on hold. You can toggle between callers by pressing the flashing
line button; the current call is placed on hold automatically.
If you are on a call when a second call comes in, you hear a
call-waiting tone or see a flashing indicator light on the handset
rest, depending on the configuration of your phone, and the call appears
on a separate line button.
• To answer the new call, press the Answer soft key to answer the call.
The call on the other line is automatically put on hold.
• To return to the original call, press the line button of the original
call to reconnect to it.
• For calls on a separate line, press the Line button for the incoming
call. The call on the other line is automatically put on
   hold.
• To return to the original call, press the Line button associated with
the original call.

One way to answer multiple calls to one number is to assign the same
number to different partitions/call search spaces. see this document:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008009409c.shtml

it works well for 7931.

peter

On Thu, 2010-01-21 at 15:00 +0000, Robin Clayton wrote:
> Hi Everyone.
>
> On My 7940 I can switch between any of the calls that are active,
> holding resuming etc using the up down button.
>
> On my 7931, i can't seem to flick between the calls and can only work
> with the last connected call, once that's finsihed I can get back to a
> previously held call???
>
> Is that normal?
>
> Thanks
>
> Robin
>
>
>
>
> ===============================
> Robin Clayton
> Network Manager
> Tel: 01228822075
>
>
>
>
> Richard Rose Central Academy
> Edgehill Road
> Carlisle
> Cumbria
> CA1 3SL
>
> Tel: 01228 822060
> Fax: 01228 822061
>
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