[cisco-voip] switching between calls on 7931?

Thu Jan 21 16:06:11 EST 2010

That would be naivete on your part - in reference to sales.

I came into this scenario for customer that only pre-bought 80 hours to
install 2 CCMs, Unity, Presence, CUBE, connect to SIP provider, rollout 125
phones, from another vendor.  Needless to say, they ran out of hours long
the before job was done. I had no input into what they bought. And I don't
think the customer did their due diligence.

On Thu, Jan 21, 2010 at 1:41 PM, Ryan Ratliff <rratliff at cisco.com> wrote:

> I can see where it would lead to disappointments, especially if neither
> party in the room is interested in matching features with needs.   I can't
> imagine a sales team willing to take the flak afterwards when they are aware
> the package they are selling a customer isn't what the customer wants.
>  Never having been in sales that could be naivete on my part.
>
> -Ryan
>
> On Jan 21, 2010, at 1:37 PM, Lelio Fulgenzi wrote:
>
> While I agree that the key system behaviour is useful, it would be nice if
> it was programmable. Really, all it is is setting the incoming calls, busy
> limits, etc.
>
> With respect to your second comment, it is more than likely this can
> happen. The decision to purchase a telephone system and telephones is
> usually left to those with budgetary responsibility and who are sitting in
> the room with a sales team that have been given one goal - win the contract.
>
>
> These decisions are usually made without the input from the technical team.
> Even a side by side comparison of features would be nice before the contract
> is signed. If anything, just to ensure no surprises. Quite possibly to be
> able to submit a PERS with some weight behind it.
>
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
> ----- Original Message -----
> From: "Ryan Ratliff" <rratliff at cisco.com>
> To: "Lee" <ender9600 at gmail.com>
> Cc: cisco-voip at puck.nether.net
> Sent: Thursday, January 21, 2010 1:31:35 PM GMT -05:00 US/Canada Eastern
> Subject: Re: [cisco-voip] switching between calls on 7931?
>
> The key part of that description is "for customers who seek this type of
> call experience for their users".
>
> Is it common practice for customers to buy the cheapest they can find
> without paying attention to the features of what they are buying? IMO you
> should not be figuring out what these phones can and cannot do after
> deployment.
>
> -Ryan
>
> On Jan 21, 2010, at 1:19 PM, Lee wrote:
>
> Personally - I HATE them. :) after dealing with the 7900s.
>
> The buttons stick and/or hard to press.  Call History is lacking in
> features compared to 7900s.
>
> I hear they are cheaper & they are more aesthetically pleasing to the
> corporate company's eye.
>
> On Thu, Jan 21, 2010 at 1:11 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
>
>> Keep in mind the entire purpose of the 7931 was to replace those key sets
>> (right down to the paper line labels).
>> The 6900 series is new version in the same line as the 7931.
>>
>>
>> http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps10326/data_sheet_c78-541199.html
>>
>> "The Cisco® Unified IP Phone 6900 Series is a new and innovative portfolio
>> of endpoints that deliver affordable, business-grade, voice communication
>> services to customers worldwide. Three models are available: the Cisco
>> Unified IP Phone 6921 (two-line), Cisco Unified IP Phone 6941 (four-line),
>> and Cisco Unified IP Phone 6961 (twelve-line).
>>
>> All three models support full-duplex speakerphones for a more productive,
>> more flexible, and easier-to-use endpoint experience. All models introduce
>> support for single-call per-line appearance, offering a traditional
>> telephony-like interaction for customers who seek this type of call
>> experience for their users. Fixed keys for hold, transfer, and conference;
>> tri-color LED line and feature keys also make the phone simpler and easier
>> to use."
>>
>> -Ryan
>>
>> On Jan 21, 2010, at 12:04 PM, Jason Shearer wrote:
>>
>> I heard that the 8900 and 9900 phones have this same Call Waiting
>> functionality.....can anyone confirm?
>>
>> If this is the case I see it as a big step backwards for Cisco.  Who wants
>> a high tech IP phone to act like an 80s key set?
>>
>> Jason
>>
>> -----Original Message-----
>> From: cisco-voip-bounces at puck.nether.net [mailto:
>> cisco-voip-bounces at puck.nether.net] On Behalf Of peter ejmont
>> Sent: Thursday, January 21, 2010 10:58 AM
>> To: Robin Clayton
>> Cc: cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] switching between calls on 7931?
>>
>> 7931 does not support multiple calls on one line. You have to program
>> additional buttons for that functionality. from product page:
>>
>> Manage Call Waiting
>> The 7931G is designed to work as a key system telephone with each button
>> handling one call. Call waiting calls are normally
>> presented on a separate line button. A new call can be answered by
>> pressing the ringing button. The current call is automatically
>> put on hold. You can toggle between callers by pressing the flashing
>> line button; the current call is placed on hold automatically.
>> If you are on a call when a second call comes in, you hear a
>> call-waiting tone or see a flashing indicator light on the handset
>> rest, depending on the configuration of your phone, and the call appears
>> on a separate line button.
>> • To answer the new call, press the Answer soft key to answer the call.
>> The call on the other line is automatically put on hold.
>> • To return to the original call, press the line button of the original
>> call to reconnect to it.
>> • For calls on a separate line, press the Line button for the incoming
>> call. The call on the other line is automatically put on
>>    hold.
>> • To return to the original call, press the Line button associated with
>> the original call.
>>
>>
>> One way to answer multiple calls to one number is to assign the same
>> number to different partitions/call search spaces. see this document:
>>
>> http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008009409c.shtml
>>
>>
>> it works well for 7931.
>>
>>
>>
>>
>> peter
>>
>>
>>
>> On Thu, 2010-01-21 at 15:00 +0000, Robin Clayton wrote:
>> > Hi Everyone.
>> >
>> > On My 7940 I can switch between any of the calls that are active,
>> > holding resuming etc using the up down button.
>> >
>> > On my 7931, i can't seem to flick between the calls and can only work
>> > with the last connected call, once that's finsihed I can get back to a
>> > previously held call???
>> >
>> > Is that normal?
>> >
>> > Thanks
>> >
>> > Robin
>> >
>> >
>> >
>> >
>> > ===============================
>> > Robin Clayton
>> > Network Manager
>> > Tel: 01228822075
>> >
>> >
>> >
>> >
>> > Richard Rose Central Academy
>> > Edgehill Road
>> > Carlisle
>> > Cumbria
>> > CA1 3SL
>> >
>> > Tel: 01228 822060
>> > Fax: 01228 822061
>> >
>> > http://www.richardroseacademies.org/
>> > _______________________________________________
>> > cisco-voip mailing list
>> > cisco-voip at puck.nether.net
>> > https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>> *** NOTICE--The attached communication contains privileged and
>> confidential information. If you are not the intended recipient, DO NOT
>> read, copy, or disseminate this communication. Non-intended recipients are
>> hereby placed on notice that any unauthorized disclosure, duplication,
>> distribution, or taking of any action in reliance on the contents of these
>> materials is expressly prohibited. If you have received this communication
>> in error, please delete this information in its entirety and contact the
>> Amedisys Privacy Hotline at 1-866-518-6684. Also, please immediately notify
>> the sender via e-mail that you have received this communication in error.
>> ***
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>
>
>
> _______________________________________________ cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100121/e641b647/attachment.html>