[cisco-voip] Phone in CCME 7.1 buttons do not work....

Mon Jan 25 09:33:55 EST 2010

This is CCME as SRST, with CUCM 7.1.3-31900... won't that break the phone in
normal mode?

On Mon, Jan 25, 2010 at 8:27 AM, Ryan Ratliff <rratliff at cisco.com> wrote:

> Try downgrading to 8.4 phone firmware and see if that helps.  Your phone is
> on 8.5 which uses sccp 17, and only supported in the latest IOS (15).  Even
> then there are still bugs related to sccp 17 phones registering.
>
> -Ryan
>
> On Jan 24, 2010, at 9:06 PM, Jonathan Charles wrote:
>
> Here is a debug ephone:
>
>
> HTANYC505a#
> HTANYC505a#
> HTANYC505a#htsp->cdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCP
> HTANYC505a#peer_vdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at
> SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCP
> HTANYC505a#
> *Jan 25 01:52:04.975: %IPPHONE-6-REG_ALARM: 14: Name=SEP0024C40BC4A7 Load=
> SCCP42.8-5-3S Last=UCM-closed-TCP
> *Jan 25 01:52:05.039: %IPPHONE-6-REGISTER: ephone-21:SEP0024C40BC4A7
> IP:10.5.2.61 Socket:12 DeviceType:Phone has registered.
> HTANYC505a#
> *Jan 25 01:52:12.751: socket 12 fatal error 11! can't write with size
> 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive
> 0
> *Jan 25 01:52:12.751: socket 12 fatal error 11! can't write with size
> 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive
> 0
> *Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size
> 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive
> 0
> *Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size
> 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive
> 0
> *Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size
> 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive
> 0
> *Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size
> 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive
> 0
> *Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size
> 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive
> 0
> *Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size
> 1087474220, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive
> 0
> *Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size
> 1087474220, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive
> 0
> HTANYC505a#
> *Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size 0, fd
> 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0
> HTANYC505a#
> *Jan 25 01:52:15.523: socket 12 fatal error 0! can't write with size 0, fd
> 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 4
> *Jan 25 01:52:15.523: socket 12 fatal error 0! can't write with size 0, fd
> 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 4
> *Jan 25 01:52:15.523: socket 12 fatal error 0! can't write with size 0, fd
> 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 4
> *Jan 25 01:52:15.523: socket 12 fatal error 0! can't write with size 0, fd
> 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 4
> HTANYC505a#
> *Jan 25 01:52:27.103: %IPPHONE-6-REG_ALARM: 20: Name=SEP0023EBC7EE7C Load=
> SCCP42.8-5-3S Last=Phone-Keypad
> *Jan 25 01:52:27.163: %IPPHONE-6-REGISTER: ephone-24:SEP0023EBC7EE7C
> IP:10.5.2.39 Socket:32 DeviceType:Phone has registered.
> HTANYC505a#
> *Jan 25 01:52:45.523: socket 12 fatal error 0! can't write with size 0, fd
> 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 34
> *Jan 25 01:52:45.523: socket 12 fatal error 0! can't write with size 0, fd
> 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 34
> *Jan 25 01:52:45.523: socket 12 fatal error 0! can't write with size 0, fd
> 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 34
> *Jan 25 01:52:45.523: socket 12 fatal error 0! can't write with size 0, fd
> 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 34
> HTANYC505a#
> *Jan 25 01:52:47.235: socket 32 fatal error 11! can't write with size 0, fd
> 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0
> *Jan 25 01:52:47.235: socket 32 fatal error 11! can't write with size 0, fd
> 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0
> *Jan 25 01:52:47.235: socket 32 fatal error 11! can't write with size 0, fd
> 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0
> *Jan 25 01:52:47.235: socket 32 fatal error 11! can't write with size 0, fd
> 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0
> *Jan 25 01:52:47.239: socket 32 fatal error 11! can't write with size 0, fd
> 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0
> *Jan 25 01:52:47.239: socket 32 fatal error 11! can't write with size 0, fd
> 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0
> *Jan 25 01:52:47.239: socket 32 fatal error 11! can't write with size 0, fd
> 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0
> *Jan 25 01:52:47.239: socket 32 fatal error 11! can't write with size 0, fd
> 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0
> *Jan 25 01:52:47.239: socket 32 fatal error 11! can't write with size 0, fd
> 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0
> HTANYC505a#
> *Jan 25 01:52:47.239: socket 32 fatal error 11! can't write with size 0, fd
> 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0
> HTANYC505a#
> *Jan 25 01:53:12.511: socket 12 fatal error 0! can't write with size
> 1087474228, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive
> 61
> HTANYC505a#
> *Jan 25 01:53:15.523: socket 12 fatal error 0! can't write with size 0, fd
> 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 64
> *Jan 25 01:53:15.523: socket 12 fatal error 0! can't write with size 0, fd
> 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 64
> *Jan 25 01:53:15.523: socket 12 fatal error 0! can't write with size 0, fd
> 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 64
> *Jan 25 01:53:15.523: socket 12 fatal error 0! can't write with size 0, fd
> 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 64
> *Jan 25 01:53:15.527: socket 32 fatal error 0! can't write with size 0, fd
> 32
> HTANYC505a# phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 29
> *Jan 25 01:53:15.527: socket 32 fatal error 0! can't write with size 0, fd
> 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 29
> *Jan 25 01:53:15.527: socket 32 fatal error 0! can't write with size 0, fd
> 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 29
> *Jan 25 01:53:15.527: socket 32 fatal error 0! can't write with size 0, fd
> 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 29
> HTANYC505a#
> *Jan 25 01:53:22.507: socket 12 fatal error 0! can't write with size
> 1087474228, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive
> 71
> HTANYC505a#
> *Jan 25 01:53:32.507: socket 12 fatal error 0! can't write with size
> 1087474228, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive
> 81
> HTANYC505a#un all
> All possible debugging has been turned off
>
>
> It is weird, the phone takes forever to register to CCME (CCME as SRST) and
> once it does register the buttons don't work, it cannot make or receive
> calls.
>
> This is a 7962 with a 7915 attached, there are 15 phones configured the
> same way in the bull pen, two do not work, the other 13 are fine.
>
> Here is the ephone config:
>
>
> ephone  24
>  device-security-mode none
>  description Jane Doe
>  mac-address 0023.EBC7.EE7C
>  max-calls-per-button 4
>  type 7962 addon 1 7915-12
>  button  1:24 2:29 3:25 4:22
>  button  5:13 7:28 8:31 9:23
>  button  10:20 11:26 12:21 13:19
>  button  14:27 15:10 16:18 17:30
>  button  18:45
>  pin 12345
> !
>
> This is an exemplar  of the ephone-dn config"
>
>
> ephone-dn  24  octo-line
>  number 2773 secondary 2125552773
>  description 212-555-2773
>  name Jane Doe
>  allow watch
>  no huntstop
> !
> !
>
>
> Any ideas?
>
> BTW, we have swapped the phone, sidecar, and cabling with known good and
> the problem always follows the configuration...
>
> NOTE, if the sidecar is disconnected, the phone works fine... it also works
> fine while the sidecar is booting...
>
>
>
> Jonathan
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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