[cisco-voip] Phone in CCME 7.1 buttons do not work....

Mon Jan 25 09:54:39 EST 2010

Any of the features in 7.1.3 that require sccp version 17 won't work correctly but otherwise it will be ok.

You just want to do one phone anyway just to confirm this is the issue.

-Ryan

On Jan 25, 2010, at 9:33 AM, Jonathan Charles wrote:

This is CCME as SRST, with CUCM 7.1.3-31900... won't that break the phone in normal mode?

On Mon, Jan 25, 2010 at 8:27 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
Try downgrading to 8.4 phone firmware and see if that helps.  Your phone is on 8.5 which uses sccp 17, and only supported in the latest IOS (15).  Even then there are still bugs related to sccp 17 phones registering.

-Ryan

On Jan 24, 2010, at 9:06 PM, Jonathan Charles wrote:

Here is a debug ephone:

HTANYC505a#
HTANYC505a#
HTANYC505a#htsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCP
HTANYC505a#peer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCP
HTANYC505a#
*Jan 25 01:52:04.975: %IPPHONE-6-REG_ALARM: 14: Name=SEP0024C40BC4A7 Load= SCCP42.8-5-3S Last=UCM-closed-TCP
*Jan 25 01:52:05.039: %IPPHONE-6-REGISTER: ephone-21:SEP0024C40BC4A7 IP:10.5.2.61 Socket:12 DeviceType:Phone has registered.
HTANYC505a#
*Jan 25 01:52:12.751: socket 12 fatal error 11! can't write with size 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0
*Jan 25 01:52:12.751: socket 12 fatal error 11! can't write with size 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0
*Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0
*Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0
*Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0
*Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0
*Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0
*Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size 1087474220, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0
*Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size 1087474220, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0
HTANYC505a#
*Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0
HTANYC505a#
*Jan 25 01:52:15.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 4
*Jan 25 01:52:15.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 4
*Jan 25 01:52:15.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 4
*Jan 25 01:52:15.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 4
HTANYC505a#
*Jan 25 01:52:27.103: %IPPHONE-6-REG_ALARM: 20: Name=SEP0023EBC7EE7C Load= SCCP42.8-5-3S Last=Phone-Keypad
*Jan 25 01:52:27.163: %IPPHONE-6-REGISTER: ephone-24:SEP0023EBC7EE7C IP:10.5.2.39 Socket:32 DeviceType:Phone has registered.
HTANYC505a#
*Jan 25 01:52:45.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 34
*Jan 25 01:52:45.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 34
*Jan 25 01:52:45.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 34
*Jan 25 01:52:45.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 34
HTANYC505a#
*Jan 25 01:52:47.235: socket 32 fatal error 11! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0
*Jan 25 01:52:47.235: socket 32 fatal error 11! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0
*Jan 25 01:52:47.235: socket 32 fatal error 11! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0
*Jan 25 01:52:47.235: socket 32 fatal error 11! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0
*Jan 25 01:52:47.239: socket 32 fatal error 11! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0
*Jan 25 01:52:47.239: socket 32 fatal error 11! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0
*Jan 25 01:52:47.239: socket 32 fatal error 11! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0
*Jan 25 01:52:47.239: socket 32 fatal error 11! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0
*Jan 25 01:52:47.239: socket 32 fatal error 11! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0
HTANYC505a#
*Jan 25 01:52:47.239: socket 32 fatal error 11! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0
HTANYC505a#
*Jan 25 01:53:12.511: socket 12 fatal error 0! can't write with size 1087474228, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 61
HTANYC505a#
*Jan 25 01:53:15.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 64
*Jan 25 01:53:15.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 64
*Jan 25 01:53:15.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 64
*Jan 25 01:53:15.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 64
*Jan 25 01:53:15.527: socket 32 fatal error 0! can't write with size 0, fd 32
HTANYC505a# phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 29
*Jan 25 01:53:15.527: socket 32 fatal error 0! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 29
*Jan 25 01:53:15.527: socket 32 fatal error 0! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 29
*Jan 25 01:53:15.527: socket 32 fatal error 0! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 29
HTANYC505a#
*Jan 25 01:53:22.507: socket 12 fatal error 0! can't write with size 1087474228, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 71
HTANYC505a#
*Jan 25 01:53:32.507: socket 12 fatal error 0! can't write with size 1087474228, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 81
HTANYC505a#un all
All possible debugging has been turned off

It is weird, the phone takes forever to register to CCME (CCME as SRST) and once it does register the buttons don't work, it cannot make or receive calls.

This is a 7962 with a 7915 attached, there are 15 phones configured the same way in the bull pen, two do not work, the other 13 are fine.

Here is the ephone config:

ephone  24
 device-security-mode none
 description Jane Doe
 mac-address 0023.EBC7.EE7C
 max-calls-per-button 4
 type 7962 addon 1 7915-12
 button  1:24 2:29 3:25 4:22
 button  5:13 7:28 8:31 9:23
 button  10:20 11:26 12:21 13:19
 button  14:27 15:10 16:18 17:30
 button  18:45
 pin 12345
!

This is an exemplar  of the ephone-dn config"

ephone-dn  24  octo-line
 number 2773 secondary 2125552773
 description 212-555-2773
 name Jane Doe
 allow watch
 no huntstop
!
!

Any ideas?

BTW, we have swapped the phone, sidecar, and cabling with known good and the problem always follows the configuration...

NOTE, if the sidecar is disconnected, the phone works fine... it also works fine while the sidecar is booting...

Jonathan

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