[cisco-voip] Unity Connection - Transfer to another voicemail

[Sandy Lee]

Just to confirm, I want the user to be able to control whether all
calls to him go to the secretary's vm. In other words, the caller wouldn't hear the secretary's greeting, but the called user's greeting and the recorded message would go into the secretary's vm. 

Thanks for all your help, I think I'm going to go with the alternate greeting way, even if they hear the wrong greeting. Otherwise, if I don't play the greeting for the secretary with a call handler, it doesn't if someone calls her directly, we don't want that either.

Thanks.

________________________________

Sandy Lee
Analyste
Division des infrastructures
Direction des technologies de l'information
Université Laval
U 418.656.2131, ext. 4420
Courriel - Nous joindre - Avis relatif à la confidentialité
VEUILLEZ PRENDRE NOTE DE MA NOUVELLE ADRESSE ÉLECTRONIQUE : Sandy.Lee at dti.ulaval.ca


-----Original Message-----
From: pat at wcyv.com [mailto:pat at wcyv.com] On Behalf Of Pat Hayes
Sent: Friday, January 22, 2010 5:36 PM
To: Sandy Lee
Cc: Lewis, Chris; Scott Voll; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity Connection - Transfer to another voicemail

For the call flow that you are describing to work, you would need to
change the parameter "Use Last (Rather than First) Redirecting Number
for Routing Incoming Call" under System Settings -> Advanced ->
Conversations.

Just to confirm, you want the user to be able to control whether all
calls to them go to his/her own voicemail box or their secretary's? An
easier way might be to use the alternate greeting. For the boss, on
the alternate greeting set the "Callers Hear" to "Nothing", then set
the after greeting to send to "user with mailbox" and pick the
secretary. Then, the boss can just dial into his/her mailbox to enable
it. You don't even have to listen to the prompts if you memorize the
menu numbers. I just tried with a phone here using the standard
conversation, I dial 412 then hang up. The next time you dial in to
the mailbox, you will be prompted for whether or not you want to turn
the alternate greeting off. You can also toggle the alternate greeting
from PCA, if preferred.

If they just need to do this after hours, you could do the same thing
with a schedule, using the closed greeting.

On Fri, Jan 22, 2010 at 4:12 PM, Sandy Lee <Sandy.Lee at dti.ulaval.ca> wrote:
> Hi Chris,
>
>
>
> I must be missing a step, I can dial directly into a voicemail and I can
> transfer a call directly to vm, but I can't forward, it still goes into the
> director's voicemail.
>
>
>
> Here's what I did:
>
> VM_Profile_Direct_Transfer with VM Pilot
>
> VM Box Mask XXXX
>
>
>
> CTI RP *XXXX in the same partition as my vm ports (even tried in the
> internal pt, with the same result)
>
> CFA to vm
>
>
>
> Added Alternate Extension *3508 to end user phone in UC.
>
> Did a CFA to *3508 and it goes into the dialed number, i.e. the director's.
>
>
>
> Thanks.
>
>
>
> ________________________________
>
>
>
> Sandy Lee
>
> Analyste
>
> Division des infrastructures
>
> Direction des technologies de l'information
>
> Université Laval
>
> ( 418.656.2131, ext. 4420
>
> Courriel - Nous joindre - Avis relatif à la confidentialité
>
> VEUILLEZ PRENDRE NOTE DE MA NOUVELLE ADRESSE ÉLECTRONIQUE :
> Sandy.Lee at dti.ulaval.ca
>
>
>
> From: Lewis, Chris [mailto:Chris.Lewis at magnetar.com]
> Sent: Wednesday, January 20, 2010 12:03 PM
> To: Scott Voll; Sandy Lee
> Cc: cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] Unity Connection - Transfer to another voicemail
>
>
>
> Try the following:
>
>
>
> Create a Transfer to Vmail profile in UCM (use VM Pilot as per normal)
>
> Set the Voicemail Box Mask to XXXXX (I used 6 digits here to test)
>
>
>
> Create a CTI RP and add a DN of 6XXXX (again I used 6 as a test) in the same
> PT as your VM CSS
>
>
>
> Go to UC and add an alternate extension of 65432 (again I used an extension
> of 5432) - I also use Partitions in Unity so I used my site specific PT here
> also
>
>
>
> Go to end user phone and forward calls to 65432 - manually
>
>
>
> Test
>
>
>
> Just tried it and that worked.
>
>
>
> Not sure if that's what you need but calls to the user will be forwarded to
> the other users vm.
>
>
>
> Chris
>
>
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
> Sent: 20 January 2010 16:22
> To: Sandy Lee
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Unity Connection - Transfer to another voicemail
>
>
>
> I get what your saying now.
>
>
>
> The best option would be to create a XML app that could change the CFNA to
> like a *extension so it moved to the secretary's VM.  I cant think if
> another way.  Maybe someone else can.
>
>
>
> Scott
>
> On Wed, Jan 20, 2010 at 8:17 AM, Sandy Lee <Sandy.Lee at dti.ulaval.ca> wrote:
>
> Well, in our old voicemail system, they could transfer their messages very
> easily on & off. So there's no need for others to bother with the password
> of the transferring vm. Not sharing the password prevents the pwd being
> changed by the secretary and mostly, the secretary doesn't have to
> check/enter 2 passwords in two different vm boxes. She only has to check
> into her vm. God knows how they can easily complain about how many passwords
> they have, so imagine if they need to remember the boss's pwd.
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>