[cisco-voip] Transfer to CTI

[Haas, Neal]

So how would I solve this issue? Any thoughts? Should I setup this line as a voicemail port? I am not sure what to do at this point.

Neal Haas

1020 S 10th St
Fresno, CA  93702
Desk 559.600.5890

From: Steve G [mailto:smgustafson at gmail.com]
Sent: Tuesday, July 06, 2010 9:55 AM
To: Haas, Neal
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Transfer to CTI

If the CTI RP is forwarding all calls to Unity, then it would hit the phones mailbox because that is the original called number.
On Tue, Jul 6, 2010 at 9:25 AM, Haas, Neal <nhaas at co.fresno.ca.us<mailto:nhaas at co.fresno.ca.us>> wrote:
I am trying to forward some phones to a CTI route point. When I call the phone it will not forward to the CTI route point, but instead goes to the phones mail box? How do I solve this so that it forwards to the CTI route point.

The CTI Route point is actually a phone tree on Unity conn.,

Neal Haas
County Of Fresno
IT Analyst - ITSD, Communications
1020 S 10th St
Fresno, CA  93702
Desk 559.600.5890


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