[cisco-voip] Transfer to CTI

[Steve G]

Setup an Alternate greeting and set the recording to blank.  Send caller to
greeting for the call tree that you would like.

On Tue, Jul 6, 2010 at 10:40 AM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:

> The System call handler works without an issue if you call it normally, but
> they have people out today and want to forward all calls to a new call tree.
> It is not forwarding to the call tree, but leaving the message on the
> voicemail. Which they do not want!
>
>
>
> Thanks for the help
>
>
>
> Neal Haas
>
>
>
> 1020 S 10th St
> Fresno, CA  93702
>
> Desk 559.600.5890
>
>
>
> *From:* Jobe Gates [mailto:jobe at gates-tribe.com]
> *Sent:* Tuesday, July 06, 2010 10:34 AM
> *To:* Haas, Neal
> *Cc:* Steve G; cisco-voip at puck.nether.net
>
> *Subject:* Re: [cisco-voip] Transfer to CTI
>
>
>
> If you are using a Call Handler set the extension it the same as the CTI
> Route point.
>
> Thanks,
>
> Jobe
>
>
> On Jul 6, 2010, at 1:03 PM, "Haas, Neal" <nhaas at co.fresno.ca.us> wrote:
>
> So how would I solve this issue? Any thoughts? Should I setup this line as
> a voicemail port? I am not sure what to do at this point.
>
>
>
> Neal Haas
>
>
>
> 1020 S 10th St
> Fresno, CA  93702
>
> Desk 559.600.5890
>
>
>
> *From:* Steve G [mailto:smgustafson at gmail.com]
> *Sent:* Tuesday, July 06, 2010 9:55 AM
> *To:* Haas, Neal
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Transfer to CTI
>
>
>
> If the CTI RP is forwarding all calls to Unity, then it would hit the
> phones mailbox because that is the original called number.
>
> On Tue, Jul 6, 2010 at 9:25 AM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:
>
> I am trying to forward some phones to a CTI route point. When I call the
> phone it will not forward to the CTI route point, but instead goes to the
> phones mail box? How do I solve this so that it forwards to the CTI route
> point.
>
>
>
> The CTI Route point is actually a phone tree on Unity conn.,
>
>
>
> Neal Haas
>
> County Of Fresno
>
> IT Analyst - ITSD, Communications
>
> 1020 S 10th St
> Fresno, CA  93702
>
> Desk 559.600.5890
>
>
>
>
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