[cisco-voip] Transfer to CTI

[Steve G]

if your system is in production and you change that setting...you could
break how other things are working.

On Wed, Jul 7, 2010 at 9:21 AM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:

> I was pointed to:
>
> This is available in Unity Connection 7.x Via Cisco Unity Connection
> Administration
>
> Advanced (towards the bottom of the page)
> Conversation Configuration
>
> Use Last (Rather than First) Redirecting Number for Routing Incoming Call
>
> Thanks for every ones help!
>
>
>
> Neal Haas
>
>
>
> *From:* Steve G [mailto:smgustafson at gmail.com]
> *Sent:* Wednesday, July 07, 2010 7:39 AM
>
> *To:* Haas, Neal
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Transfer to CTI
>
>
>
> It's not working because Unity is seeing the Original called number as the
> phone that you forwarded.  Call Forward all retains the original called
> number.  It is working as designed.  You could try and create a new VM
> profile that will forward the digits 12489 to Unity....but I have had mixed
> reviews on doing that.
>
> On Tue, Jul 6, 2010 at 1:22 PM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:
>
> OK, I have created a 10 new voicemail ports with the pilot of 12489. I call
> it and have created a new tree I can call this number and I get everything I
> wanted.
>
>
>
> Now I forward a phone to 12489 and it does not work.
>
> I created a new translation patter of 12488, that translates to 12489. Call
> 12488 it works, call forward all on a phone to 12488 , No Joy! Will not go
> to the call tree, it asks for an extension number!
>
>
>
> What am I doing wrong here?
>
>
>
>
>
> Neal Haas
>
>
>
>
>
> *From:* Steve G [mailto:smgustafson at gmail.com]
> *Sent:* Tuesday, July 06, 2010 10:46 AM
> *To:* Haas, Neal
> *Cc:* Jobe Gates; cisco-voip at puck.nether.net
>
>
> *Subject:* Re: [cisco-voip] Transfer to CTI
>
>
>
> Setup an Alternate greeting and set the recording to blank.  Send caller to
> greeting for the call tree that you would like.
>
> On Tue, Jul 6, 2010 at 10:40 AM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:
>
> The System call handler works without an issue if you call it normally, but
> they have people out today and want to forward all calls to a new call tree.
> It is not forwarding to the call tree, but leaving the message on the
> voicemail. Which they do not want!
>
>
>
> Thanks for the help
>
>
>
> Neal Haas
>
>
>
> 1020 S 10th St
> Fresno, CA  93702
>
> Desk 559.600.5890
>
>
>
> *From:* Jobe Gates [mailto:jobe at gates-tribe.com]
> *Sent:* Tuesday, July 06, 2010 10:34 AM
> *To:* Haas, Neal
> *Cc:* Steve G; cisco-voip at puck.nether.net
>
>
> *Subject:* Re: [cisco-voip] Transfer to CTI
>
>
>
> If you are using a Call Handler set the extension it the same as the CTI
> Route point.
>
> Thanks,
>
> Jobe
>
>
> On Jul 6, 2010, at 1:03 PM, "Haas, Neal" <nhaas at co.fresno.ca.us> wrote:
>
> So how would I solve this issue? Any thoughts? Should I setup this line as
> a voicemail port? I am not sure what to do at this point.
>
>
>
> Neal Haas
>
>
>
> 1020 S 10th St
> Fresno, CA  93702
>
> Desk 559.600.5890
>
>
>
> *From:* Steve G [mailto:smgustafson at gmail.com]
> *Sent:* Tuesday, July 06, 2010 9:55 AM
> *To:* Haas, Neal
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Transfer to CTI
>
>
>
> If the CTI RP is forwarding all calls to Unity, then it would hit the
> phones mailbox because that is the original called number.
>
> On Tue, Jul 6, 2010 at 9:25 AM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:
>
> I am trying to forward some phones to a CTI route point. When I call the
> phone it will not forward to the CTI route point, but instead goes to the
> phones mail box? How do I solve this so that it forwards to the CTI route
> point.
>
>
>
> The CTI Route point is actually a phone tree on Unity conn.,
>
>
>
> Neal Haas
>
> County Of Fresno
>
> IT Analyst - ITSD, Communications
>
> 1020 S 10th St
> Fresno, CA  93702
>
> Desk 559.600.5890
>
>
>
>
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