[cisco-voip] CUCM 6.1(5) upgrade fail

[Charles Goldsmith]

Dana, I've run into that same error with an 8.0 upgrade.  Once an upgrade
fails, the docs tell you to reboot the CM to the same partition.  This
resolved my upgrade problem, as soon as I rebooted, I tried the upgrade
again and it went through.

Good luck
Charles

On Thu, Jul 8, 2010 at 7:00 AM, Dana Tong <Dana.Tong at ivision.com.au> wrote:

> Hi all,
>
> I have a customer who has a 6.1(3)a cluster. They are wanting to upgrade to
> 6.1(5) because they are experiencing some bugs in 6.1.3.
>
> 6.1(3)a is a supported direct upgrade to 6.1(5) per the CUCM upgrade matrix
> however the upgrade is failing.
> I've tried the official Cisco media, and the .sgn.iso file direct from CCO.
> I've also tried a 6.1(4)a ISO from CCO.
> Both of these files have a positive check for MD5 hash. I've also used the
> 6.1(5) media previously for another customer and had successful upgrades.
>
> This particular upgrade was a fresh install with a DMA import from CCM 4.
> There is currently no inactive partition. There are no special options
> (locale, IDP) installed on this cluster.
> The upgrade processes for around 12-13 minutes and appears to setup the
> inactive partition but fails the upgrade reporting "an error occured while
> accessing the upgrade file".
>
> I'm guessing it's going to be something specific to this cluster but I
> can't be certain. I'm waiting for the TAC engineer to decypher the upgrade
> logs but would value any other ideas?
>
> Thanks
> Dana
>
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