[cisco-voip] UCCX Reporting on Trigger Called

Adam Blomfield adman at adman.net
Mon Jul 12 14:41:38 EDT 2010


Is there an easy way to report on a CSQ and break it out by what trigger was
called? I can't seem to find any canned report in Historical Reporting that
would allow you to do this. I need three different groups to call to the
same CSQ (to allow for prioritization), but still need the group supervisor
to be able to easily report on how many calls each number is receiving.

Thanks,
Adam
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