[cisco-voip] UCCX Reporting on Trigger Called

[James Buchanan]

Application Analysis would be the closest, or by taking one of the other
reports and reporting based on called number. 

 

James Buchanan | Senior Network Engineer | South Region | Presidio
Networked Solutions 
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com
<mailto:jbuchanan at ctiusa.com> 
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com
<http://www.presidio.com>  <http://www.presidio.com
<http://www.presidio.com> > 

CCIE #25863, Voice



 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Adam Blomfield
Sent: Monday, July 12, 2010 1:42 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UCCX Reporting on Trigger Called

 

Is there an easy way to report on a CSQ and break it out by what trigger
was called? I can't seem to find any canned report in Historical
Reporting that would allow you to do this. I need three different groups
to call to the same CSQ (to allow for prioritization), but still need
the group supervisor to be able to easily report on how many calls each
number is receiving.

Thanks,
Adam

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