[cisco-voip] 7911s not working after upgrade

Mon Jul 12 21:06:15 EDT 2010

per TAC ended up installing 8-3-3SR2.....waiting for a couple of phones in India to downgrade.

There is a Checkpoint firewall in the mix doing SCCP inspection. We have engaged their tech support and they are reviewing some firewall debugs. Our India partners come back to work at 2am EST so it looks to be a fun evening!

Steve

>>> Wes Sisk <wsisk at cisco.com> 7/12/2010 5:02 PM >>>
cmterm-7911_7906-sccp.8-3-4SR1.cop.sgn should do you well.

This is all kind of assuming that there is a device in the path performing SCCP inspection. Have you had any luck confirming that?

/Wes

On Monday, July 12, 2010 4:02:13 PM, STEVEN CASPER <SCASPER at mtb.com> wrote:

Ugh....I should have caught that, I will load 

cmterm-7911_7906-sccp.8-3-4SR1.cop.sgn   

Release Date: 05/Mar/2008

7911/7906 SCCP IP Phone load - Compatible CUCM Versions: 5.0(4)+

Size: 3960.36 KB  (4055403 bytes)

or maybe 

cmterm-7911_7906-sccp.8-2-2SR4.cop.sgn   

Release Date: 04/Jun/2007

7911/7906 SCCP IP Phone load - Compatible CCM Versions: 5.0(4)+

Size: 3670.78 KB  (3758870 bytes)

what do you think?

Steve

>>> Wes Sisk <wsisk at cisco.com> 7/12/2010 3:51 PM >>>
Nope, CM 5.1 and later all require signed files.  You will need a .cop.sgn for the installer to be recognized.

/Wes

On Monday, July 12, 2010 3:47:06 PM, STEVEN CASPER <SCASPER at mtb.com> wrote:

Did the scan, I do not have any old enough firmware on my TFTP servers. Can I install this on a CUCM 7.1.5.11900-6? 

cmterm-7911_7906-sccp.8-3-4SR1.cop   
Release Date: 05/Mar/2008
7911/7906 SCCP IP Phone load - Compatible CUCM Versions: 5.0(1), 5.0(2), 5.0(3)
Size: 3959.95 KB  (4054987 bytes)

Steve

>>> Wes Sisk <wsisk at cisco.com> 7/12/2010 2:41 PM >>>
I believe 7911 fits into the category of "3rd Gen Phone loads 8.3 and earlier use SCCPv15 and earlier so will not be directly affected" so you will need something even older than 8.5.3.  The older loads should be on the server as they should have migrated forward with other TFTP files.  To confirm what is available in TFTP from CLI:

admin:file list tftp SCCP*
SCCP11.9-0-2SR1S.loads                  SCCP31.9-0-2SR1S.loads
SCCP41.9-0-2SR1S.loads                  SCCP42.9-0-2SR1S.loads
SCCP45.9-0-2SR1S.loads                  SCCP6901.9-0-2-0.loads
SCCP6911.9-0-2-0.loads                  SCCP69xx.8-5-2-70-7.loads
SCCP69xx.8-5-2-70-7.zz                  SCCP69xx.9-0-2-0.loads
SCCP69xx.9-0-2-0.zz.sgn                 SCCP70.9-0-2SR1S.loads
SCCP75.9-0-2SR1S.loads                  
dir count = 0, file count = 13

/Wes

On Monday, July 12, 2010 11:52:29 AM, STEVEN CASPER <SCASPER at mtb.com> wrote:

Thanks for this! I am going to try a preSCCPv17 version. Would 8-5-3.for 7911_7906 already be on my 7.1.5 servers or would this need to be downloaded and installed?

Steve

>>> "Jason Aarons (US)" <jason.aarons at us.didata.com> 7/12/2010 11:02 AM >>>

SCCP and fixup
https://supportforums.cisco.com/docs/DOC-8131;jsessionid=92A3673D1CCD27D1388811BBD2AFDBDB.node0
From: Jason Aarons (US) 
Sent: Monday, July 12, 2010 11:00 AM
To: 'STEVEN CASPER'; cisco-voip
Subject: RE: [cisco-voip] 7911s not working after upgrade
SCCP Version number with firewall? Is firewall doing SCCP fixup?
Google sccp version number, Ryan or Wes have posted about fixup before.
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of STEVEN CASPER
Sent: Monday, July 12, 2010 10:33 AM
To: cisco-voip
Subject: [cisco-voip] 7911s not working after upgrade
 We upgraded from 6.1.3b to 7.1.5.11900-6 over the weekend. We have
several sites in India where the 7911 telephones are not working now. They have dial tone
but when they call out they get a "UCM down" message. When we call them on cluster the
phone rings and when they answer we get a "temp fail" message. At the same sites we have 7940 and 7941 that are working. These phones are all behind a firewall. 7911 phones in the United States that are not behind a firewall are working fine. 
Opened a TAC case and I am downgrading the firmware on one of the 7911s to see if that makes a difference. Wondering if anyone has any thoughts?
Thanks,
Steve
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