[cisco-voip] OT: AT&T circuit in Florida

[James Buchanan]

Hello,

 

This has been my normal experience with AT&T for about the last three
years. 

 

Thanks,

 

James Buchanan | Senior Network Engineer | South Region | Presidio
Networked Solutions 
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com
<mailto:jbuchanan at ctiusa.com> 
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com
<http://www.presidio.com> 

CCIE #25863, Voice



 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nikola Stojsin
Sent: Thursday, July 22, 2010 10:25 AM
To: cisco-voip at puck.nether.net
Cc: nikola at att.net
Subject: [cisco-voip] OT: AT&T circuit in Florida

 

Hello guys -

 

First of all, my apologies - this is quite OT; I just want to make sure
that the information we are getting is correct.

 

We have a client that is moving their Florida office from one floor to
another (same building, bigger space) - and their phone system from one
AT&T PRI to another. The new circuit is tested and turned up; however,
the client elected not to port the DIDs (there are 20 of them) at the
time of the test and turn up, because they were not ready to physically
move (they needed another week to get the new space ready,
furniture-wise etc.). So they stayed in the old space (using the old PRI
etc.) for another week or so. 

 

Now - less than a week later - they are being told by AT&T that it will
take 25 days to re-schedule the port of the DIDs. I do not have much
experience with Florida ISPs (and the client chose to do their own
circuit provisioning - they have a national contract with AT&T - so I do
not know all the details), but 25 days sounds excessive; I have seen 5-
and 7-day delays (one of which was in in fact in Florida, though not
with AT&T), but nothing even coming close to 25 days, which makes me
wonder whether the client is getting the right information.  

 

Bottom line: if anyone on this list has any experience with AT&T PRIs in
Florida, and cares to chime in - is 25 days 'normal' lead time to
schedule a DID port?

 

Needless to say, all help/input/suggestions will be greatly appreciated!

 

Thank you,

Nikola

 

 

-------------------------------------------

Nikola Stojsin

PhD CCIE #12888

President

nikola at att.net

-------------------------------------------

 

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