[cisco-voip] OT: AT&T circuit in Florida

[Nikola Stojsin]

Hello guys -

 

First of all, my apologies - this is quite OT; I just want to make sure that
the information we are getting is correct.

 

We have a client that is moving their Florida office from one floor to
another (same building, bigger space) - and their phone system from one AT&T
PRI to another. The new circuit is tested and turned up; however, the client
elected not to port the DIDs (there are 20 of them) at the time of the test
and turn up, because they were not ready to physically move (they needed
another week to get the new space ready, furniture-wise etc.). So they
stayed in the old space (using the old PRI etc.) for another week or so. 

 

Now - less than a week later - they are being told by AT&T that it will take
25 days to re-schedule the port of the DIDs. I do not have much experience
with Florida ISPs (and the client chose to do their own circuit provisioning
- they have a national contract with AT&T - so I do not know all the
details), but 25 days sounds excessive; I have seen 5- and 7-day delays (one
of which was in in fact in Florida, though not with AT&T), but nothing even
coming close to 25 days, which makes me wonder whether the client is getting
the right information.  

 

Bottom line: if anyone on this list has any experience with AT&T PRIs in
Florida, and cares to chime in - is 25 days 'normal' lead time to schedule a
DID port?

 

Needless to say, all help/input/suggestions will be greatly appreciated!

 

Thank you,

Nikola

 

 

-------------------------------------------

Nikola Stojsin

PhD CCIE #12888

President

nikola at att.net

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