[cisco-voip] Speech Connect Issue

[Haresh Khemani]

We have a customer using Speech Connect for Cisco Unity. Few callers from home get the error msg - "The system is temporarily unable to complete your call please try again later -Good bye" when they dial into Speech Connect. This issue does not occur from internal users or Cell phone users or other home phone users. I don't see the call in Speech Connect logs.. Not sure how to check Speech Connect SIP logs.

Following is the SIP logs between CUCM and Speech Connect. 5:22 pm is the failed call from home phone # and 5:31 pm is the good call I made from my work #. We get a "BYE" from SC after few seconds of "ACK" sent from CUCM in the failed call while the good call sends the "REFER". Any ideas?


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Haresh Khemani
Member of the TELUS team
The future is friendly(r)

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