[cisco-voip] Intermittent Attendant Console problems

[Zoltan.Kelemen at emerson.com]

Hi,

 

We have a 6.1 cluster (pub+1 sub), with remote sites. 

 

One of these sites is using Attendant Console for their main line, and
every once in a while (like once in 5-6 weeks) their primary line stops
working (is giving a busy signal) and it can only be solved by
restarting the Attendant Console service on the publisher.

 

The call flow is something like this:

 

Remote GW -> (public phone nr) -> Translation pattern -> AC CTI route
point -> circular hunt (receptionist 1, receptionist 2)

 

And both receptionist lines have a Fwd No Answer set to a CUE AA local
to the site (built into the gateway).

 

Anybody have any ideas on the issue?

 

Thanks,

Zoltan Kelemen
ETS & Information Security
Global Operations (EMEA)
European Network Operations Engineer
Cluj-Napoca, Romania



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