[cisco-voip] Intermittent Attendant Console problems

[Dennis Heim]

There is a bug in 6.1(2) where after 30-45 days be the AC service needs to be started.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Zoltan.Kelemen at emerson.com
Sent: Friday, July 30, 2010 4:46 AM
To: jbuchanan at ctiusa.com; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Intermittent Attendant Console problems

It's a 6.1.2.1001-4

Unfortunately, so far I've only been made aware of the issue after the service was restarted, so I never managed to do any significant troubleshooting on it.

Regards,
Zoltan Kelemen
ETS & Information Security
Global Operations (EMEA)
w: +40 364 731356 | m: +40 757 039093
From: James Buchanan [mailto:jbuchanan at ctiusa.com]
Sent: Friday, July 30, 2010 2:35 PM
To: Kelemen, Zoltan [CORP/RO]; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Intermittent Attendant Console problems

Well, the problem is that the AC CTI route point is becoming unregistered. The cause could be a variety of things, but my guess would  be the specific CUCM release has a JTAPI or CTIManager bug of some sort. What release of 6.1 are you on?

James Buchanan | Senior Network Engineer | South Region | Presidio Networked Solutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at ctiusa.com>
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com> <http://www.presidio.com>
CCIE #25863, Voice

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Zoltan.Kelemen at emerson.com
Sent: Friday, July 30, 2010 1:29 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Intermittent Attendant Console problems

Hi,

We have a 6.1 cluster (pub+1 sub), with remote sites.

One of these sites is using Attendant Console for their main line, and every once in a while (like once in 5-6 weeks) their primary line stops working (is giving a busy signal) and it can only be solved by restarting the Attendant Console service on the publisher.

The call flow is something like this:

Remote GW -> (public phone nr) -> Translation pattern -> AC CTI route point -> circular hunt (receptionist 1, receptionist 2)

And both receptionist lines have a Fwd No Answer set to a CUE AA local to the site (built into the gateway).

Anybody have any ideas on the issue?

Thanks,
Zoltan Kelemen
ETS & Information Security
Global Operations (EMEA)
European Network Operations Engineer
Cluj-Napoca, Romania
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100730/b4de2193/attachment.html>