[cisco-voip] Intermittent Attendant Console problems

[Zoltan.Kelemen at emerson.com]

It's a 6.1.2.1001-4 

 

Unfortunately, so far I've only been made aware of the issue after the
service was restarted, so I never managed to do any significant
troubleshooting on it.

 

Regards,

Zoltan Kelemen
ETS & Information Security 
Global Operations (EMEA)
w: +40 364 731356 | m: +40 757 039093

From: James Buchanan [mailto:jbuchanan at ctiusa.com] 
Sent: Friday, July 30, 2010 2:35 PM
To: Kelemen, Zoltan [CORP/RO]; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Intermittent Attendant Console problems

 

Well, the problem is that the AC CTI route point is becoming
unregistered. The cause could be a variety of things, but my guess would
be the specific CUCM release has a JTAPI or CTIManager bug of some sort.
What release of 6.1 are you on?

 

James Buchanan | Senior Network Engineer | South Region | Presidio
Networked Solutions 
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com
<mailto:jbuchanan at ctiusa.com> 
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com
<http://www.presidio.com> 

CCIE #25863, Voice

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
Zoltan.Kelemen at emerson.com
Sent: Friday, July 30, 2010 1:29 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Intermittent Attendant Console problems

 

Hi,

 

We have a 6.1 cluster (pub+1 sub), with remote sites. 

 

One of these sites is using Attendant Console for their main line, and
every once in a while (like once in 5-6 weeks) their primary line stops
working (is giving a busy signal) and it can only be solved by
restarting the Attendant Console service on the publisher.

 

The call flow is something like this:

 

Remote GW -> (public phone nr) -> Translation pattern -> AC CTI route
point -> circular hunt (receptionist 1, receptionist 2)

 

And both receptionist lines have a Fwd No Answer set to a CUE AA local
to the site (built into the gateway).

 

Anybody have any ideas on the issue?

 

Thanks,

Zoltan Kelemen
ETS & Information Security
Global Operations (EMEA)
European Network Operations Engineer
Cluj-Napoca, Romania

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