[cisco-voip] Call Recording - Telrex/CallRex?

[Bill Riley]

On Callrex I never had to call support. It was working when I was at the
customer site.

 

With Calabrio their support was good once you got past the Cisco red tape
because we bought it OEM from Cisco.

 

From: Bennie Grant [mailto:Bennie.Grant at mettoni.com] 
Sent: Wednesday, June 02, 2010 4:33 PM
To: Bill; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Recording - Telrex/CallRex?

 

Thanks - how did you find their support, and Cisco specific knowledge etc?




  _____  

From: Bill <bill at hitechconnection.net>
Date: Wed, 2 Jun 2010 21:11:47 +0100
To: Bennie Grant <bennie.grant at mettoni.com>, <cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] Call Recording - Telrex/CallRex?

I have used Callrex. It was OK but had its quirks. In fact I have used about
three different recording products and they all have their problems. I would
get a list of requirements and compare it with a few products to make sure
it will meet your needs. I used Calabrio recording recently and once it was
setup it worked well but there is A LOT that can go wrong if you use the
client based recording instead of SPAN. 
 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bennie Grant
Sent: Wednesday, June 02, 2010 1:37 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Call Recording - Telrex/CallRex?

Hi Guys

Am looking for any feedback on the Callrex product for CUCM (call
recording). Does anyone use this - any comments, feedback etc?

Cheers 
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