[cisco-voip] Call Recording - Telrex/CallRex?

[James Buchanan]

I would agree with the statement on multiple options. We use several--
Knoahsoft, Verint, ZOOM CallREC, etc. I've personally deployed ZOOM
several times with much success.

 

James Buchanan | Senior Network Engineer | South Region | Presidio
Networked Solutions 
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com
<mailto:jbuchanan at ctiusa.com> 
D: 615-866-5729 | www.presidio.com <http://www.presidio.com> 

CCIE #25863, Voice



 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bill Riley
Sent: Wednesday, June 02, 2010 5:38 PM
To: 'Bennie Grant'; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Recording - Telrex/CallRex?

 

On Callrex I never had to call support. It was working when I was at the
customer site.

 

With Calabrio their support was good once you got past the Cisco red
tape because we bought it OEM from Cisco.

 

From: Bennie Grant [mailto:Bennie.Grant at mettoni.com] 
Sent: Wednesday, June 02, 2010 4:33 PM
To: Bill; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Recording - Telrex/CallRex?

 

Thanks - how did you find their support, and Cisco specific knowledge
etc?



________________________________

From: Bill <bill at hitechconnection.net>
Date: Wed, 2 Jun 2010 21:11:47 +0100
To: Bennie Grant <bennie.grant at mettoni.com>,
<cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] Call Recording - Telrex/CallRex?

I have used Callrex. It was OK but had its quirks. In fact I have used
about three different recording products and they all have their
problems. I would get a list of requirements and compare it with a few
products to make sure it will meet your needs. I used Calabrio recording
recently and once it was setup it worked well but there is A LOT that
can go wrong if you use the client based recording instead of SPAN. 
 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bennie Grant
Sent: Wednesday, June 02, 2010 1:37 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Call Recording - Telrex/CallRex?

Hi Guys

Am looking for any feedback on the Callrex product for CUCM (call
recording). Does anyone use this - any comments, feedback etc?

Cheers 
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