[cisco-voip] Best phone system brand for call center and advanced features

[Dennis Heim]

The inter-tel or as one of my customers called it the inter-turd... is more like a key system functionality wise. Key systems tend to have lots of bells and whistles, but PBX/IP-PBXs provide the scalability that key systems traditionally do not provide.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Drew Weaver
Sent: Monday, June 07, 2010 10:11 AM
To: 'cisco-voip at puck.nether.net'
Subject: [cisco-voip] Best phone system brand for call center and advanced features

Hey all,

Last year we implemented a Cisco phone system (a small business UC520 kit) and we find that most of the features that our 10 year old Inter-Tel system does are either hacks in the Cisco system or they are just downright not possible to achieve in the Cisco system.

My question is, what is the best phone system brand for doing highly advanced and customizable auto attendant, and call features like reverse transfer, remote messaging, etc?

It is also important that the system be commercially supported and widely adopted.

thanks,
-Drew

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