[cisco-voip] Fixed: NME-CUE 8.0.1 gives license limit exceeded but licensesd

Tue Jun 8 21:38:50 EDT 2010

There is where licensing kills me. I spent 6 hours fixing this with 4 different TAC engineers bouncing it between CUE and CallManager teams.

Out of box "software install clean" of 8.0.1 and no ports were set up for IVR.

se-10-225-106-3# show license status application ivr
ivr disabled, ivr session quantity (10) exceeds available ports (8)

se-10-225-106-3# license activate ivr session 2
Current license already active, count saved for use at next reload
se-10-225-106-3# reload
..........................................
se-10-225-106-3# sh license status application voicemail
voicemail enabled: 8 ports, 6 sessions, 20 mailboxes

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (US)
Sent: Tuesday, June 08, 2010 6:52 PM
To: 'cisco-voip'
Subject: [cisco-voip] NME-CUE 8.0.1 gives license limit exceeded but licensesd

Below is what happens when I press Messages button on phone. I hear fast busy and see the error message about license error.

CallManager 7.1(3) with NME-CUE 8.0.1.

se-10-225-106-3# show license
Index 0 Feature: VMIVR-VM-MBX
        Period left: Life time
        License Type: Permanent
        License State: Active, In Use
        License Count: 20 /20
        License Priority: Medium
Index 1 Feature: VMIVR-PORT
        Period left: Life time
        License Type: Permanent
        License State: Active, In Use
        License Count: 8 /8
        License Priority: Medium
Index 2 Feature: VMIVR-IVR-SESS
        Period left: Life time
        License Type: Permanent
        License State: Active, In Use
        License Count: 10 /10
        License Priority: Medium

se-10-225-106-3# show trace buff tail
Press <CTRL-C> to exit...
2544 06/08 22:28:52.992 WFSP JTAP 0 WFSysdbNdJtapi::get exit
9778 06/08 22:32:18.672 ACCN TELS 0 Route Connection=[42109999:Campbell-Voicemail-PT/(P1-CUE-Campbell-JTAPI) GCID=(2,28461)->ACTIVE]->OFFERED, reason=1, Event= (P1-CUE-Campbell-JTAPI) 28461/2 CallCtlConnOfferedEv 42109999:Campbell-Voicemail-PT [#258] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, cause=100, metacode=128, isMaster=true
9778 06/08 22:32:18.673 ACCN COMG 0 ContactStubImpl is constructed, id=16,type=Cisco JTAPI Call,impl id=28461/2
9778 06/08 22:32:18.673 ACCN CHMG 0 ChMgrImpl::defineStub() - defining channel stub ...
9778 06/08 22:32:18.674 ACCN CHMG 0 ChStubImpl::ChannelStubImpl - Channel created successfully,id--1
9778 06/08 22:32:18.674 ACCN CHMG 0 ChannelStubImpl::setState() -id=-1 setting channel state to IDLE
9778 06/08 22:32:18.674 ACCN CHMG 0 CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.call.CallControlChannel,Channel Type=null,Channel id=-1,Channel implementation id=-1,Old state=unknown,New state=IDLE
9778 06/08 22:32:18.674 ACCN CHMG 0 ChannelStubImpl::setState() -id=-1 setting channel state to IDLE
9778 06/08 22:32:18.674 ACCN CHMG 0 ChStubImpl:handleIdleTransition - channel state did not change-ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=null,id=-1,state=IDLE,pendingState=null,groupId=,locked=false]
9778 06/08 22:32:18.674 ACCN CHMG 0 ChMgrImpl::defineStub() - defining channel stub ...
9778 06/08 22:32:18.674 ACCN CHMG 0 ChStubImpl::ChannelStubImpl - Channel created successfully,id-100
9778 06/08 22:32:18.674 ACCN CHMG 0 ChannelStubImpl::setState() -id=100 setting channel state to IDLE
9778 06/08 22:32:18.675 ACCN CHMG 0 CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.wf.subsystems.rmcm.ICDChannel,Channel Type=Cisco ICD Channel,Channel id=100,Channel implementation id=100,Old state=unknown,New state=IDLE
9778 06/08 22:32:18.675 ACCN COMG 0 getApplicationPrivilege(): Privilege for contact: 16 is:1
9778 06/08 22:32:18.675 ACCN CHMG 0 CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.wf.subsystems.rmcm.ICDChannel,Channel Type=Cisco ICD Channel,Channel id=100,Channel implementation id=100,Old state=IDLE,New state=IN_USE
9778 06/08 22:32:18.675 ACCN CHMG 0 ChStubImpl:handleInUseTransition - notifying all waiting threads that channel is no longer idle-ChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,type=Cisco ICD Channel,id=100,state=IN_USE,pendingState=null,groupId=,locked=false]
9778 06/08 22:32:18.675 ACCN TELS 0 Call.received() JTAPICallContact[id=16,implId=28461/2,state=STATE_RECEIVED_IDX,inbound=true,App name=voicemail,task=null,session=null,seq num=-1,cn=42109999,dn=42109999,cgn=42101113,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=42109999,route=RP[num=42109999],TP=null
9778 06/08 22:32:18.675 ACCN TELS 0 lrdVoiceMailboxNumber=null ocnVoiceMailboxNumber=9999 currentVoiceMailboxNumber=9999
9778 06/08 22:32:18.677 ACCN CHMG 0 ChMgrImpl::getIdleChannels - entering getIdleChannels()
9778 06/08 22:32:18.677 ACCN CHMG 0 ChMgrImpl:getIdleChannels - dealing with 2 different classes of groups
9778 06/08 22:32:18.677 ACCN CHMG 0 GroupStubImpl::findAndLockIdleChannel() - inside method-GroupStub[channelClass=com.cisco.wf.subsystems.cmt.CMTDialogChannelImpl,type=Cisco Media Channel,id=0,name=0,state=IN_SERVICE,channel=24]
9778 06/08 22:32:18.677 ACCN CHMG 0 ChStubImpl:getChannelLock() -id=12 trying to get channel lock ...
9778 06/08 22:32:18.677 ACCN CHMG 0 ChStubImpl:getChannelLock() - channel locked successfully-ChannelStub[channelClass=com.cisco.dialog.DialogChannel,type=Cisco Media Channel,id=12,state=IDLE,pendingState=null,groupId=0,locked=true]
9778 06/08 22:32:18.677 ACCN CHMG 0 GroupStubImpl::findAndLockIdleChannel() - channel successfully lockedChannelStub[channelClass=com.cisco.dialog.DialogChannel,type=Cisco Media Channel,id=12,state=IDLE,pendingState=null,groupId=0,locked=true]
9778 06/08 22:32:18.677 ACCN CHMG 0 GroupStubImpl::findAndLockIdleChannel() - inside method-GroupStub[channelClass=com.cisco.crs.jtapi.JTAPICallControlChannel,type=Cisco CTI Port,id=1,name=1,state=IN_SERVICE,channel=8]
9778 06/08 22:32:18.677 ACCN CHMG 0 ChStubImpl:getChannelLock() -id=7 trying to get channel lock ...
9778 06/08 22:32:18.678 ACCN CHMG 0 ChStubImpl:getChannelLock() - channel locked successfully-ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=Cisco CTI Port,id=7,state=IDLE,pendingState=null,groupId=1,locked=true]
9778 06/08 22:32:18.678 ACCN CHMG 0 GroupStubImpl::findAndLockIdleChannel() - channel successfully lockedChannelStub[channelClass=com.cisco.call.CallControlChannel,type=Cisco CTI Port,id=7,state=IDLE,pendingState=null,groupId=1,locked=true]
9778 06/08 22:32:18.678 ACCN CHMG 0 ChMgrImpl:getIdleChannels - attempt() successful resulting in 2 permits allocated
9778 06/08 22:32:18.678 ACCN CHMG 0 ChMgrImpl:getIdleChannels - permit allocated: 'Cisco CTI Port Group #1'.7(1)
9778 06/08 22:32:18.678 ACCN CHMG 0 ChMgrImpl:getIdleChannels - permit allocated: 'Cisco Media Channel Group #0'.12(1)
9778 06/08 22:32:18.678 ACCN COMG 0 getApplicationPrivilege(): Privilege for contact: 16 is:1
9778 06/08 22:32:18.678 ACCN COMG 0 ContactManager: Acquiring a port of type: AAWorkflowPrivilege
9778 06/08 22:32:18.678 LLMA LAPI 0 Llama: vmPortAllocate(): Allocating vm port for requestor "CRS"
9778 06/08 22:32:18.678 LLMA LSDB 0 Llama: vmPortAllocate(): LlamaSysdbUser(): setString(): Setting /sw/apps/limitsManager/vmPort/allocate/requestor to CRS
2544 06/08 22:32:18.679 LLMA LSDB 0 LlamaVmPortAllocate: check(): requestor, Value: CRS: returns true
2546 06/08 22:32:18.679 LLMA LVMP 0 LlamaVmPortAllocate: commit(): Attribute: requestor, Value: CRS
9778 06/08 22:32:18.680 LLMA LSDB 0 sysdb set fails
com.cisco.aesop.sysdb.xactSysdbException: Allocate Error
        at com.cisco.aesop.sysdb.sysdbNative.set(Native Method)
        at com.cisco.aesop.sysdb.sysdbAttr.set(sysdbAttr.java:81)
        at com.cisco.aesop.llama.LlamaSysdbUser.set(LlamaSysdbUser.java:163)
        at com.cisco.aesop.llama.LlamaSysdbUser.set(LlamaSysdbUser.java:141)
        at com.cisco.aesop.llama.Llama.vmPortAllocate(Llama.java:490)
        at com.cisco.contact.impl.ContactManagerImpl.acquirePort(ContactManagerImpl.java:1549)
        at com.cisco.contact.impl.ContactStubImpl.addChannels(ContactStubImpl.java:1739)
        at com.cisco.channel.impl.ChannelManagerImpl.getIdleChannels(ChannelManagerImpl.java:991)
        at com.cisco.channel.impl.ChannelManagerImpl.getIdleChannels(ChannelManagerImpl.java:704)
        at com.cisco.channel.Group.getIdleChannels(Group.java:391)
        at com.cisco.channel.Group.getIdleChannels(Group.java:345)
        at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$RouteCallObserver$1.run(TAPIPortGroup.java:18732)
        at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
        at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
        at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
        at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:768)
        at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
        at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)

9778 06/08 22:32:18.681 LLMA LAPI 0 Llama: vmPortAllocate():
com.cisco.aesop.llama.LlamaException: Allocate Error
        at com.cisco.aesop.llama.LlamaSysdbUser.set(LlamaSysdbUser.java:177)
        at com.cisco.aesop.llama.LlamaSysdbUser.set(LlamaSysdbUser.java:141)
        at com.cisco.aesop.llama.Llama.vmPortAllocate(Llama.java:490)
        at com.cisco.contact.impl.ContactManagerImpl.acquirePort(ContactManagerImpl.java:1549)
        at com.cisco.contact.impl.ContactStubImpl.addChannels(ContactStubImpl.java:1739)
        at com.cisco.channel.impl.ChannelManagerImpl.getIdleChannels(ChannelManagerImpl.java:991)
        at com.cisco.channel.impl.ChannelManagerImpl.getIdleChannels(ChannelManagerImpl.java:704)
        at com.cisco.channel.Group.getIdleChannels(Group.java:391)
        at com.cisco.channel.Group.getIdleChannels(Group.java:345)
        at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$RouteCallObserver$1.run(TAPIPortGroup.java:18732)
        at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
        at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
        at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
        at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:768)
        at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
        at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)

9778 06/08 22:32:18.681 LLMA LAPI 0 Llama: vmPortAllocate(): Allocate vm port for requestor "CRS" returns false
9778 06/08 22:32:18.681 ACCN COMG 0 ContactManager: Unable to acquire Port
9778 06/08 22:32:18.681 ACCN COMG 0 CONTACT_ADD_CHANNEL_ERROR:Could not add a channel to a contact: Contact=JTAPICallContact[id=16,implId=28461/2,state=STATE_RECEIVED_IDX,inbound=true,App name=voicemail,task=null,session=9000000011,seq num=0,cn=42109999,dn=42109999,cgn=42101113,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=42109999,route=RP[num=42109999],TP=null,Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=16,Contact implementation id=28461/2,Exception=com.cisco.channel.ChannelLicenseViolationException: license limit exceeded for application type: AAWorkflowPrivilege
9778 06/08 22:32:18.687 ACCN COMG 0 EXCEPTION:com.cisco.channel.ChannelLicenseViolationException: license limit exceeded for application type: AAWorkflowPrivilege
9778 06/08 22:32:18.689 ACCN COMG 0 EXCEPTION:  at com.cisco.contact.impl.ContactStubImpl.addChannels(ContactStubImpl.java:1740)
9778 06/08 22:32:18.691 ACCN COMG 0 EXCEPTION:  at com.cisco.channel.impl.ChannelManagerImpl.getIdleChannels(ChannelManagerImpl.java:991)
9778 06/08 22:32:18.692 ACCN COMG 0 EXCEPTION:  at com.cisco.channel.impl.ChannelManagerImpl.getIdleChannels(ChannelManagerImpl.java:704)
9778 06/08 22:32:18.694 ACCN COMG 0 EXCEPTION:  at com.cisco.channel.Group.getIdleChannels(Group.java:391)
9778 06/08 22:32:18.696 ACCN COMG 0 EXCEPTION:  at com.cisco.channel.Group.getIdleChannels(Group.java:345)
9778 06/08 22:32:18.698 ACCN COMG 0 EXCEPTION:  at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$RouteCallObserver$1.run(TAPIPortGroup.java:18732)
9778 06/08 22:32:18.699 ACCN COMG 0 EXCEPTION:  at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
9778 06/08 22:32:18.701 ACCN COMG 0 EXCEPTION:  at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
9778 06/08 22:32:18.703 ACCN COMG 0 EXCEPTION:  at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
9778 06/08 22:32:18.705 ACCN COMG 0 EXCEPTION:  at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:768)
9778 06/08 22:32:18.706 ACCN COMG 0 EXCEPTION:  at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
9778 06/08 22:32:18.708 ACCN COMG 0 EXCEPTION:  at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
9778 06/08 22:32:18.710 ACCN CHMG 0 ChMgrImpl:getFromSingleGroup() - encountered ChannelLicenseViolationException releasing channel: Exception=com.cisco.channel.ChannelLicenseViolationException: license limit exceeded for application type: AAWorkflowPrivilege
9778 06/08 22:32:18.710 ACCN CHMG 0 EXCEPTION:com.cisco.channel.ChannelLicenseViolationException: license limit exceeded for application type: AAWorkflowPrivilege
9778 06/08 22:32:18.710 ACCN CHMG 0 EXCEPTION:  at com.cisco.contact.impl.ContactStubImpl.addChannels(ContactStubImpl.java:1740)
9778 06/08 22:32:18.710 ACCN CHMG 0 EXCEPTION:  at com.cisco.channel.impl.ChannelManagerImpl.getIdleChannels(ChannelManagerImpl.java:991)
9778 06/08 22:32:18.710 ACCN CHMG 0 EXCEPTION:  at com.cisco.channel.impl.ChannelManagerImpl.getIdleChannels(ChannelManagerImpl.java:704)
9778 06/08 22:32:18.710 ACCN CHMG 0 EXCEPTION:  at com.cisco.channel.Group.getIdleChannels(Group.java:391)
9778 06/08 22:32:18.710 ACCN CHMG 0 EXCEPTION:  at com.cisco.channel.Group.getIdleChannels(Group.java:345)
9778 06/08 22:32:18.710 ACCN CHMG 0 EXCEPTION:  at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$RouteCallObserver$1.run(TAPIPortGroup.java:18732)
9778 06/08 22:32:18.711 ACCN CHMG 0 EXCEPTION:  at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
9778 06/08 22:32:18.711 ACCN CHMG 0 EXCEPTION:  at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
9778 06/08 22:32:18.711 ACCN CHMG 0 EXCEPTION:  at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
9778 06/08 22:32:18.711 ACCN CHMG 0 EXCEPTION:  at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:768)
9778 06/08 22:32:18.711 ACCN CHMG 0 EXCEPTION:  at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
9778 06/08 22:32:18.711 ACCN CHMG 0 EXCEPTION:  at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
9778 06/08 22:32:18.711 ACCN CHMG 0 ChStubImpl:releaseChannelLock() - channel lock releasedChannelStub[channelClass=com.cisco.call.CallControlChannel,type=Cisco CTI Port,id=7,state=IDLE,pendingState=null,groupId=1,locked=false]
9778 06/08 22:32:18.711 ACCN CHMG 0 ChStubImpl:releaseChannelLock() - channel lock releasedChannelStub[channelClass=com.cisco.dialog.DialogChannel,type=Cisco Media Channel,id=12,state=IDLE,pendingState=null,groupId=0,locked=false]
9778 06/08 22:32:18.711 ACCN TELS 0 CTIPG_ROUTE_EVENT:CTI Port Group route event: Route Session=[42109999:Campbell-Voicemail-PT/(P1-CUE-Campbell-JTAPI) GCID=(2,28461)->ACTIVE]->OFFERED,Route Address=42109999,Failure reason=Terminate Route Connection,Exception=com.cisco.channel.ChannelLicenseViolationException: license limit exceeded for application type: AAWorkflowPrivilege
9778 06/08 22:32:18.712 ACCN TELS 0 EXCEPTION:com.cisco.channel.ChannelLicenseViolationException: license limit exceeded for application type: AAWorkflowPrivilege
9778 06/08 22:32:18.713 ACCN TELS 0 EXCEPTION:  at com.cisco.contact.impl.ContactStubImpl.addChannels(ContactStubImpl.java:1740)
9778 06/08 22:32:18.713 ACCN TELS 0 EXCEPTION:  at com.cisco.channel.impl.ChannelManagerImpl.getIdleChannels(ChannelManagerImpl.java:991)
9778 06/08 22:32:18.714 ACCN TELS 0 EXCEPTION:  at com.cisco.channel.impl.ChannelManagerImpl.getIdleChannels(ChannelManagerImpl.java:704)
9778 06/08 22:32:18.714 ACCN TELS 0 EXCEPTION:  at com.cisco.channel.Group.getIdleChannels(Group.java:391)
9778 06/08 22:32:18.715 ACCN TELS 0 EXCEPTION:  at com.cisco.channel.Group.getIdleChannels(Group.java:345)
9778 06/08 22:32:18.715 ACCN TELS 0 EXCEPTION:  at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$RouteCallObserver$1.run(TAPIPortGroup.java:18732)
9778 06/08 22:32:18.716 ACCN TELS 0 EXCEPTION:  at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
9778 06/08 22:32:18.716 ACCN TELS 0 EXCEPTION:  at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
9778 06/08 22:32:18.717 ACCN TELS 0 EXCEPTION:  at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
9778 06/08 22:32:18.717 ACCN TELS 0 EXCEPTION:  at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:768)
9778 06/08 22:32:18.718 ACCN TELS 0 EXCEPTION:  at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
9778 06/08 22:32:18.718 ACCN TELS 0 EXCEPTION:  at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
9779 06/08 22:32:18.762 ACCN TELS 0 RP[num=42109999], conn=[42109999:Campbell-Voicemail-PT/(P1-CUE-Campbell-JTAPI) GCID=(2,28461)->INVALID]->DISCONNECTED, event=(P1-CUE-Campbell-JTAPI) 28461/2 CallCtlConnDisconnectedEv 42109999:Campbell-Voicemail-PT [#265] Cause:100 CallCtlCause:0 CiscoCause:21 CiscoFeatureReason:12, cause=CAUSE_NORMAL[100], meta=META_CALL_ENDING[132]
9778 06/08 22:32:18.763 ACCN TELS 0 CallID:16 MediaId:28461/2 is removed from call session mapping in Session[id=001-0x218711a0b,parent=null,active=true,state=SESSION_IN_USE,time=1276036338676], result:true
9778 06/08 22:32:18.763 ACCN CHMG 0 ChStubImpl:notifyIdle(true) - id=100, dynamic
9778 06/08 22:32:18.764 ACCN CHMG 0 ChStubImpl:notifyIdle(false) - id=7
9778 06/08 22:32:18.764 ACCN CHMG 0 ChStubImpl:handleIdleTransition - channel state did not change-ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=Cisco CTI Port,id=7,state=IDLE,pendingState=null,groupId=1,locked=false]
9778 06/08 22:32:18.764 ACCN CHMG 0 GrpStubImpl:notifyChannelStateChange - state change recvd from: ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=Cisco CTI Port,id=7,state=IDLE,pendingState=null,groupId=1,locked=false]
9778 06/08 22:32:18.764 ACCN CHMG 0 GrpStubImpl:notifyChannelStateChange - channel changed from: IDLE ---> IDLE for-GroupStub[channelClass=com.cisco.crs.jtapi.JTAPICallControlChannel,type=Cisco CTI Port,id=1,name=1,state=IN_SERVICE,channel=8]
9778 06/08 22:32:18.764 ACCN CHMG 0 GrpStubImpl:notifyChannelIdle - No Group state change - channel notified Idle Idle --> Idle
9778 06/08 22:32:18.764 ACCN CHMG 0 GrpStubImpl:notifyChannelIdle - calling async.release() to make channel available
9778 06/08 22:32:18.766 ACCN TELS 0 Call.rejected(NO_CHANNEL_LICENSE) JTAPICallContact[id=16,implId=28461/2,state=STATE_REJECTED_IDX,inbound=true,App name=voicemail,task=null,session=9000000011,seq num=0,cn=42109999,dn=42109999,cgn=42101113,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=42109999,route=RP[num=42109999],TP=null
9781 06/08 22:32:18.766 ACCN CHMG 0 ChStubImpl:handleIdleTransition - channel currently InUse - removing channel from contact-ChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,type=Cisco ICD Channel,id=100,state=IN_USE,pendingState=null,groupId=,locked=false]
9781 06/08 22:32:18.766 ACCN CHMG 0 CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.wf.subsystems.rmcm.ICDChannel,Channel Type=Cisco ICD Channel,Channel id=100,Channel implementation id=100,Old state=IN_USE,New state=IDLE
9781 06/08 22:32:18.766 ACCN CHMG 0 CHANNEL_STATE_CHANGE:Channel has changed state: Channel=null,Channel Class=com.cisco.wf.subsystems.rmcm.ICDChannel,Channel Type=Cisco ICD Channel,Channel id=100,Channel implementation id=100,Old state=IDLE,New state=DISPOSED
9781 06/08 22:32:18.766 ACCN CHMG 0 ChStubImpl:handleDisposedTransition - notifying all waiting threads that channel is no longer idle-ChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,type=Cisco ICD Channel,id=100,state=DISPOSED,pendingState=null,groupId=,locked=false]
3614 06/08 22:32:23.767 ACCN COMG 0 CONTACT_INVALID_STATE_ERROR:Some action is performed when contact is in invalid state: Contact=JTAPICallContact[id=16,implId=28461/2,state=STATE_REJECTED_IDX,inbound=true,App name=voicemail,task=null,session=9000000011,seq num=0,cn=42109999,dn=42109999,cgn=42101113,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=42109999,route=RP[num=42109999],TP=null,Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Contact id=16,Contact implementation id=28461/2,Exception=Contact is inactive when geting channel
2546 06/08 22:33:16.253 WFSP JTAP 0 WFSysdbNdJtapi::get enter
2546 06/08 22:33:16.253 WFSP JTAP 0 WFSysdbNdJtapi::get attribute=ciscoccnatcallmanager
2546 06/08 22:33:16.253 WFSP JTAP 0 WFSysdbNdJtapi::get exit
2542 06/08 22:33:16.254 WFSP JTAP 0 WFSysdbNdJtapi::get enter
2542 06/08 22:33:16.254 WFSP JTAP 0 WFSysdbNdJtapi::get attribute=ciscoccnatusername
2542 06/08 22:33:16.254 WFSP JTAP 0 WFSysdbNdJtapi::get exit
2541 06/08 22:33:16.255 WFSP JTAP 0 WFSysdbNdJtapi::get enter
2541 06/08 22:33:16.255 WFSP JTAP 0 WFSysdbNdJtapi::get attribute=ciscoccnatpassword
2541 06/08 22:33:16.255 WFSP JTAP 0 WFSysdbNdJtapi::get exit

From: Luis Yanes [mailto:lyanes at cisco.com]
Sent: Tuesday, June 08, 2010 6:00 PM
To: Jason Aarons (US)
Cc: attach at cisco.com
Subject: Sev3 SR 614590883 : CUE//route issues

--
Luis Yanes
Customer Support Engineer
Unified Communications Infrastructure
Direct: 469.255.6704
Email: lyanes at cisco.com <blocked::mailto:lyanes at cisco.com>
Work Hours: CST:  09:00 - 18:00, Monday - Friday
Ph: 1800-553-2447 USA Free Call Number
________________________________

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Disclaimer:

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