[cisco-voip] UCCX 7.0(1)SR5 some Agents disappear from Supervisor Desktop until the Agent restarts Agent Desktop

[Ed Leatherman]

Jason,

Do you think it might be this bug? CSCtd75811 Multiple Agent.exe
Instances Created Causing CAD Agent to Disappear.

Ed

On Thu, Jun 10, 2010 at 10:07 AM, Jason Aarons (US)
<jason.aarons at us.didata.com> wrote:
> I have opened TAC case 614562299.  Customer has Layer2 network no firewall
> or ports blocked, etc. Can’t find anything wrong network wise on any links.
> It’s only 2 LAN switch hops from Agent to Server.
>
>
>
> TAC replaced the SplkStd.dll with the checked build and enabled debug in
> agent.cfg, I then notice in the c:\program files\cisco\desktop\log\agent.log
> a small number of (2 out of 10 yesterday) users still show
> disconnect/reconnect, however the Agent Desktop GUI never shows partial or
> warns the agent they lost connectivity, yet the log file and Server’s Event
> Viewer Application Log shows the disconnect/reconnect.
>
>
>
> The Agent Desktop Application MUST warn the end user by showing Partial
> service (instead it shows In-Service with details as Active) or a pop-up
> showing re-connecting.  Cisco Agent Desktop Premium Build 6.6.1.400 running
> with UCCX 7.0(1)SR5.
>
>
>
> The Logs show this occurs almost exactly every 60 seconds, closing Agent
> Desktop and re-opening Agent Desktop resolves the problem. Again this
> morning the problem is with 1 user out of 10.
>
>
>
> Troubleshooting Agent disappearing from Supervisor Desktop
>
> https://www.cisco.com/application/pdf/paws/63307/sup-dsktp-no-display.pdf
>
>
>
> agent.log on desktop pc
>
> 2010-06-09 12:47:10:701 ERROR FCCC2015 The connection to the Desktop Chat
> Service has been lost. The program will attempt to reconnect automatically.
>
> 2010-06-09 12:47:10:701 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:47:10:701 INFO FCCC0000 Successfully connected to the Desktop
> Chat Service.
>
> 2010-06-09 12:47:10:701 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:48:10:674 ERROR FCCC2015 The connection to the Desktop Chat
> Service has been lost. The program will attempt to reconnect automatically.
>
> 2010-06-09 12:48:10:674 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:48:10:674 INFO FCCC0000 Successfully connected to the Desktop
> Chat Service.
>
> 2010-06-09 12:48:10:674 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:49:10:630 ERROR FCCC2015 The connection to the Desktop Chat
> Service has been lost. The program will attempt to reconnect automatically.
>
> 2010-06-09 12:49:10:630 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:49:10:630 INFO FCCC0000 Successfully connected to the Desktop
> Chat Service.
>
> 2010-06-09 12:49:10:630 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:50:10:602 ERROR FCCC2015 The connection to the Desktop Chat
> Service has been lost. The program will attempt to reconnect automatically.
>
> 2010-06-09 12:50:10:602 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:50:10:602 INFO FCCC0000 Successfully connected to the Desktop
> Chat Service.
>
> 2010-06-09 12:50:10:602 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:51:10:575 ERROR FCCC2015 The connection to the Desktop Chat
> Service has been lost. The program will attempt to reconnect automatically.
>
> 2010-06-09 12:51:10:575 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:51:10:575 INFO FCCC0000 Successfully connected to the Desktop
> Chat Service.
>
> 2010-06-09 12:51:10:575 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:52:10:547 ERROR FCCC2015 The connection to the Desktop Chat
> Service has been lost. The program will attempt to reconnect automatically.
>
> 2010-06-09 12:52:10:547 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:52:10:547 INFO FCCC0000 Successfully connected to the Desktop
> Chat Service.
>
> 2010-06-09 12:52:10:547 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:53:10:503 ERROR FCCC2015 The connection to the Desktop Chat
> Service has been lost. The program will attempt to reconnect automatically.
>
> 2010-06-09 12:53:10:503 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:53:10:503 INFO FCCC0000 Successfully connected to the Desktop
> Chat Service.
>
> 2010-06-09 12:53:10:503 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:53:22:245 ERROR FCCC2015 The connection to the Desktop Chat
> Service has been lost. The program will attempt to reconnect automatically.
>
> 2010-06-09 12:53:22:245 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:53:22:245 ERROR DAGT3062 Chat SetAgentAcdState failed.
>
> 2010-06-09 12:53:22:245 INFO FCCC0000 Successfully connected to the Desktop
> Chat Service.
>
> 2010-06-09 12:53:22:245 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:53:34:252 ERROR FCCC2015 The connection to the Desktop Chat
> Service has been lost. The program will attempt to reconnect automatically.
>
> 2010-06-09 12:53:34:252 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:53:34:252 ERROR DAGT3056 Chat ChangeCallStatus failed.
>
> 2010-06-09 12:53:34:267 INFO FCCC0000 Successfully connected to the Desktop
> Chat Service.
>
> 2010-06-09 12:53:34:267 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:53:34:580 ERROR DAGT3062 Chat SetAgentAcdState failed.
>
>
>
> Event Type:        Warning
>
> Event Source:    FCCServer
>
> Event Category:                None
>
> Event ID:              3
>
> Date:                     6/10/2010
>
> Time:                     9:05:25 AM
>
> User:                     N/A
>
> Computer:          USAVP4221IRVG04
>
> Description:
>
> FCCS3008 Network communication error <TRANSIENT> sending message to
> application <AGENT_DESKTOP_bwilliams>.  The application will be logged out.
>
>
>
>
>
>
>
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-- 
Ed Leatherman