[cisco-voip] UCCX 7.0(1)SR5 some Agents disappear from Supervisor Desktop until the Agent restarts Agent Desktop

Thu Jun 10 16:30:55 EDT 2010

They have SR5 which indicates the multiple agent.exe is fixed, plus I was checking the Task Manager for multiple agent.exe and didn't find it.  Just seems to be like 2% of agents with this problem.  Starting to think it's a laptop issue.

-----Original Message-----
From: Ed Leatherman [mailto:ealeatherman at gmail.com] 
Sent: Thursday, June 10, 2010 3:25 PM
To: Jason Aarons (US)
Cc: cisco-voip
Subject: Re: [cisco-voip] UCCX 7.0(1)SR5 some Agents disappear from Supervisor Desktop until the Agent restarts Agent Desktop

Jason,

Do you think it might be this bug? CSCtd75811 Multiple Agent.exe
Instances Created Causing CAD Agent to Disappear.

Ed

On Thu, Jun 10, 2010 at 10:07 AM, Jason Aarons (US)
<jason.aarons at us.didata.com> wrote:
> I have opened TAC case 614562299.  Customer has Layer2 network no firewall
> or ports blocked, etc. Can’t find anything wrong network wise on any links.
> It’s only 2 LAN switch hops from Agent to Server.
>
>
>
> TAC replaced the SplkStd.dll with the checked build and enabled debug in
> agent.cfg, I then notice in the c:\program files\cisco\desktop\log\agent.log
> a small number of (2 out of 10 yesterday) users still show
> disconnect/reconnect, however the Agent Desktop GUI never shows partial or
> warns the agent they lost connectivity, yet the log file and Server’s Event
> Viewer Application Log shows the disconnect/reconnect.
>
>
>
> The Agent Desktop Application MUST warn the end user by showing Partial
> service (instead it shows In-Service with details as Active) or a pop-up
> showing re-connecting.  Cisco Agent Desktop Premium Build 6.6.1.400 running
> with UCCX 7.0(1)SR5.
>
>
>
> The Logs show this occurs almost exactly every 60 seconds, closing Agent
> Desktop and re-opening Agent Desktop resolves the problem. Again this
> morning the problem is with 1 user out of 10.
>
>
>
> Troubleshooting Agent disappearing from Supervisor Desktop
>
> https://www.cisco.com/application/pdf/paws/63307/sup-dsktp-no-display.pdf
>
>
>
> agent.log on desktop pc
>
> 2010-06-09 12:47:10:701 ERROR FCCC2015 The connection to the Desktop Chat
> Service has been lost. The program will attempt to reconnect automatically.
>
> 2010-06-09 12:47:10:701 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:47:10:701 INFO FCCC0000 Successfully connected to the Desktop
> Chat Service.
>
> 2010-06-09 12:47:10:701 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:48:10:674 ERROR FCCC2015 The connection to the Desktop Chat
> Service has been lost. The program will attempt to reconnect automatically.
>
> 2010-06-09 12:48:10:674 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:48:10:674 INFO FCCC0000 Successfully connected to the Desktop
> Chat Service.
>
> 2010-06-09 12:48:10:674 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:49:10:630 ERROR FCCC2015 The connection to the Desktop Chat
> Service has been lost. The program will attempt to reconnect automatically.
>
> 2010-06-09 12:49:10:630 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:49:10:630 INFO FCCC0000 Successfully connected to the Desktop
> Chat Service.
>
> 2010-06-09 12:49:10:630 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:50:10:602 ERROR FCCC2015 The connection to the Desktop Chat
> Service has been lost. The program will attempt to reconnect automatically.
>
> 2010-06-09 12:50:10:602 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:50:10:602 INFO FCCC0000 Successfully connected to the Desktop
> Chat Service.
>
> 2010-06-09 12:50:10:602 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:51:10:575 ERROR FCCC2015 The connection to the Desktop Chat
> Service has been lost. The program will attempt to reconnect automatically.
>
> 2010-06-09 12:51:10:575 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:51:10:575 INFO FCCC0000 Successfully connected to the Desktop
> Chat Service.
>
> 2010-06-09 12:51:10:575 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:52:10:547 ERROR FCCC2015 The connection to the Desktop Chat
> Service has been lost. The program will attempt to reconnect automatically.
>
> 2010-06-09 12:52:10:547 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:52:10:547 INFO FCCC0000 Successfully connected to the Desktop
> Chat Service.
>
> 2010-06-09 12:52:10:547 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:53:10:503 ERROR FCCC2015 The connection to the Desktop Chat
> Service has been lost. The program will attempt to reconnect automatically.
>
> 2010-06-09 12:53:10:503 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:53:10:503 INFO FCCC0000 Successfully connected to the Desktop
> Chat Service.
>
> 2010-06-09 12:53:10:503 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:53:22:245 ERROR FCCC2015 The connection to the Desktop Chat
> Service has been lost. The program will attempt to reconnect automatically.
>
> 2010-06-09 12:53:22:245 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:53:22:245 ERROR DAGT3062 Chat SetAgentAcdState failed.
>
> 2010-06-09 12:53:22:245 INFO FCCC0000 Successfully connected to the Desktop
> Chat Service.
>
> 2010-06-09 12:53:22:245 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:53:34:252 ERROR FCCC2015 The connection to the Desktop Chat
> Service has been lost. The program will attempt to reconnect automatically.
>
> 2010-06-09 12:53:34:252 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:53:34:252 ERROR DAGT3056 Chat ChangeCallStatus failed.
>
> 2010-06-09 12:53:34:267 INFO FCCC0000 Successfully connected to the Desktop
> Chat Service.
>
> 2010-06-09 12:53:34:267 INFO DAGT0000 Call Chat auto-recovery message
> received.
>
> 2010-06-09 12:53:34:580 ERROR DAGT3062 Chat SetAgentAcdState failed.
>
>
>
> Event Type:        Warning
>
> Event Source:    FCCServer
>
> Event Category:                None
>
> Event ID:              3
>
> Date:                     6/10/2010
>
> Time:                     9:05:25 AM
>
> User:                     N/A
>
> Computer:          USAVP4221IRVG04
>
> Description:
>
> FCCS3008 Network communication error <TRANSIENT> sending message to
> application <AGENT_DESKTOP_bwilliams>.  The application will be logged out.
>
>
>
>
>
>
>
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>

-- 
Ed Leatherman

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