[cisco-voip] Local Administrator to run Cisco Agent Desktop Premium Build 6.6.1.400 running with UCCX 7.0(1)SR5 ?

[Jason Aarons (US)]

Someone else found it, Elevated Privileges also works.


Page 37 of the Cisco CAD Installation Guide (http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/cad66ig-cm.pdf):



> By default, Windows Installer installations run in the context of the logged-on user.

> CAD installations, which use Windows Installer, require either

> administrative or elevated (system) privileges. If the CAD

> installation is run in the context of an administrative account, no additional privileges are required.

> If the CAD installation is run in the context of an account with

> reduced privileges, the Windows policy "Always Install with Elevated

> Privileges" must be enabled to deploy the installation with elevated privileges.


From: James Buchanan [mailto:jbuchanan at ctiusa.com]
Sent: Friday, June 11, 2010 12:03 AM
To: Jason Aarons (US); Bill; cisco-voip
Subject: RE: [cisco-voip] Local Administrator to run Cisco Agent Desktop Premium Build 6.6.1.400 running with UCCX 7.0(1)SR5 ?

And you have to be logged in as a local admin to start it the first time so that it can download and install that SR for it.

James Buchanan | Senior Network Engineer | South Region | Presidio Networked Solutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at ctiusa.com>
D: 615-866-5729 | www.presidio.com<http://www.presidio.com> <http://www.presidio.com>
CCIE #25863, Voice

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (US)
Sent: Thursday, June 10, 2010 12:50 PM
To: Bill; 'cisco-voip'
Subject: Re: [cisco-voip] Local Administrator to run Cisco Agent Desktop Premium Build 6.6.1.400 running with UCCX 7.0(1)SR5 ?

Got to find where that's documented on cisco.com

From: Bill [mailto:bill at hitechconnection.net]
Sent: Thursday, June 10, 2010 12:53 PM
To: Jason Aarons (US); 'cisco-voip'
Subject: RE: [cisco-voip] Local Administrator to run Cisco Agent Desktop Premium Build 6.6.1.400 running with UCCX 7.0(1)SR5 ?

You don't need to be a local Admin to run it, but you do need to be an Admin to upgrade it.

________________________________
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (US)
Sent: Thursday, June 10, 2010 11:43 AM
To: cisco-voip
Subject: [cisco-voip] Local Administrator to run Cisco Agent Desktop Premium Build 6.6.1.400 running with UCCX 7.0(1)SR5 ?

I recall you have to be a Local Administrator on your computer to run Cisco Agent Desktop in a supported mode, but need to find a URL/Release Note that states that. Anyone recall where that info is found?

This is for UCCX 7.0(1)SR5.
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