[cisco-voip] Question about hold/transfer button not appearing on some calls

[Justin Steinberg]

could it be a focus issue ?   If you are on an active call and you press the
line button for the line that you are currently connected on, the focus
changes and you lose the softkeys.  you can press the line button again and
the softkeys return.



On Thu, Jun 17, 2010 at 12:24 PM, Scott Voll <svoll.voip at gmail.com> wrote:

> That would have been my understanding also.
>
> maybe one of the Tac guys can shed some light.
>
> Scott
>
>
> On Thu, Jun 17, 2010 at 9:03 AM, Tim Reimers <treimers at ashevillenc.gov>wrote:
>
>>  So then by "busy lines" do you mean
>>
>> - anticipated number of active calls on that line
>>  or
>> - actual count of line appearances shared on phones, regardless of
>> incoming call count
>>
>> I can see the logic in getting a count of lines higher than the actual
>> calls in progress.
>>
>> But I had it set for 5 Max calls, and a trigger of 3, and with only TWO
>> calls on the line, wasn't able to transfer properly...
>>
>> If I understand your explanation correctly, it seems like with 5 Max
>> calls, and only two in progress, I should have been able to have a resource
>> to transfer/hold with?
>>
>>
>> Tim Reimers
>> Systems Analyst II
>> Information Technology Services
>> City of Asheville
>> 70 Court Plaza
>> Asheville, NC 28801
>> phone - 828-259-5512
>> treimers at ashevillenc.gov <timreimers at ashevillenc.gov>
>>
>>
>>  ------------------------------
>> *From:* Scott Voll [mailto:svoll.voip at gmail.com]
>> *Sent:* Thursday, June 17, 2010 11:05 AM
>> *To:* Tim Reimers
>> *Cc:* Cisco VOIP Newsletter - puck.nether.net
>> *Subject:* Re: [cisco-voip] Question about hold/transfer button not
>> appearing on some calls
>>
>> Basically lets just take a single line appearance
>>
>> set to 2 and 1.  Call comes in and your talking.  Second line calls in (
>> you now have two lines in use).  you will not have the option to transfer
>> that call because you don't have any lines available.
>>
>> But if you had it set to 3 and 1 you would be able to transfer that second
>> line.
>>
>> So on to your question:  Yes, I would set your Max lines to N+N(+1or 2)
>>  that of your busy lines to avoid this issue.
>>
>> Hope that makes sense
>>
>> Scott
>>
>> On Thu, Jun 17, 2010 at 7:42 AM, Tim Reimers <treimers at ashevillenc.gov>wrote:
>>
>>>
>>> I have a scenario going on where at times, the Hold/Transfer button does
>>> not appear on the display.
>>> This seems to happen when the user is on a call on 5510, and a second
>>> call comes in to 5510. They then cannot place the call on hold to take the
>>> second call, or do a transfer before taking the second call.
>>>
>>> Reportedly (from another cisco-voip user), when you have this issue with
>>> no hold/transfer button, it's an "available resources" problem, and you need
>>> to make more additional line resources available in order for there to be a
>>> "place" to do the hold/transfer.
>>>
>>> Best I can determine, this is happening in the following circumstance:
>>>
>>> 1. The DN is configured on multiple phones (12 in this case). It is not
>>> the primary line on most phones
>>> 2. The Max Calls is set to 5  (currently) and the Busy Trigger is set to
>>> 3 (currently).
>>> Problem persists even at adjusted settings.
>>>
>>> (Those values are 2 and 1 by default in our setup)
>>>
>>> By experimentation with another similar setup elsewhere in the system, we
>>> discovered that when four (4) phones had the same line, it was necessary to
>>> set Max Calls to 16 and Busy Trigger to 4  in order to get the "no transfer
>>> button/no hold button" issue to stop happening.
>>>
>>> What I'm trying to understand here is this:
>>>
>>> 1. Is it true that you always must set MaxCalls to four-times the number
>>> of actual line appearances? and set Busy Trigger to the count of shared
>>> lines?
>>>
>>> We don't have anything like 48 calls coming in -- even with 5 and 3 set,
>>> there should be PLENTY of resources available to do a hold/transfer
>>>
>>> Can someone explain this to me?
>>>
>>>
>>> Other system parameters:
>>> 7.0.2.20000-5  SCCP41.8-4-3S
>>>
>>>
>>> Tim Reimers
>>> Systems Analyst II
>>> Information Technology Services
>>> City of Asheville
>>> 70 Court Plaza
>>> Asheville, NC 28801
>>> phone - 828-259-5512
>>> *treimers at ashevillenc.gov* <timreimers at ashevillenc.gov>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100617/3eeb0692/attachment.html>