[cisco-voip] Extension Mobility Weirdness with Agent Desktop

[Jim Reed]

We are running Call Manager 4.2 and IPCC 4.04.

They have three (3) agents that rotate up to the front desk for three (3)
hour shifts and log into a phone up there via extension mobility.  The
agents like to use headsets and answer incoming queue calls via the Agent
Desktop with the Answer button.  For two (2) of those agents, everything
works with no problem.  For the third agent, if she tries to use the headset
or unplugs the headset and clicks the Answer button, which should activate
the speakerphone, the phone at her normal desk in back goes offhook (picks
up the call).  If she uses the handset, then the call comes through with no
problem.  But I would expect that to be the case.  The issue is with
speakerphone and the headset.

I am continuing to troubleshoot this but wondered if any of you had come
across a similar issue at any time.  All phones are 7960s.  All headsets are
the same manufacturer and model.

Thank You...
-- 
Jim Reed
Manager of Technical Services
Swift Communications, Inc.
970-384-9141 (Direct)
775-772-7666 (Cell)
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