[cisco-voip] Block internal and External calling unless its a transfer or conference

[kapil atrish]

On the hard-phone you may remove the "NEW CALL" soft-key. Just explore if any similar option in CTI-OS. 

--- On Wed, 6/23/10, Dennis Heim <Dennis.Heim at cdw.com> wrote:


From: Dennis Heim <Dennis.Heim at cdw.com>
Subject: Re: [cisco-voip] Block internal and External calling unless its a transfer or conference
To: "Wes Sisk" <wsisk at cisco.com>, "steve.siltman at assurant.com" <steve.siltman at assurant.com>
Cc: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
Date: Wednesday, June 23, 2010, 12:48 AM






Maybe you could do some creative scripting with UCCE. That way it is not actually the agent dialing the number, but a transfer to the trigger and then the script doing the rest.
 

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell
dennis.heim at cdw.com
cdw.com/content/solutions/unified-communications/
 
 


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
Sent: Tuesday, June 22, 2010 1:50 PM
To: steve.siltman at assurant.com
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Block internal and External calling unless its a transfer or conference
 
Logical Partitioning was designed for just the opposite - prevent forwards/transfers for certain call flows:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fslopar.html#wpxref28807

I've not looked closely but perhaps the structure can be creatively configured to enable your request.

/Wes

On Tuesday, June 22, 2010 12:30:52 PM, steve.siltman at assurant.com wrote:


Here is a fun request I received. 

Call Center Agent shouldn't have access to dial any internal or external number unless they are performing a transfer or conference. 

These agents are using CTIOS  and CUCM version 7.1.2. 

I don't see how I can turn on this access when transferring or conferencing a call.  I was hoping the Call Forward CSS came into play when using these softkeys but testing proved otherwise. 

Is this possible? 

Thanks,

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