[cisco-voip] CCM 7.1 shared lines, 3rd call goes to VM...

[Jonathan Charles]

We actually BATted the change to be 8 and 6....)

Where else are you referring?


J

On Thu, Jun 24, 2010 at 6:17 PM, Joe Martini <joemar2 at cisco.com> wrote:

> Hi Jonathan,
>
> If it is always the 3rd call that goes to voice mail, then I bet one of the
> lines (check the per line per device instance) is still at the default busy
> trigger of 2.  Just checking the line isn't enough to see the correct
> settings, navigate to each phone then to the line from the phone to get the
> per device line setting.
>
> Joe
>
> On Jun 24, 2010, at 5:31 PM, Jonathan Charles wrote:
>
> Customer is running 7.1.3-31900-1, they have six phones with a shared line
> appearance...
>
> All the phones (for this line are set to max calls 8, with a busy trigger
> of 6)...
>
> The third inbound call goes straight to VM....
>
> How do we make it so the 7th call goes to VM?
>
>
> Jonathan
>
>
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