[cisco-voip] Attendant Console Solutions

[James Buchanan]

I have had customers use Cisco Unified Presence (same difference) to
give them Attendant Console capabilities as far as looking at
on-hook/off-hook. However, the transfer function in CUPC is not as
simple as a drag and drop.  

 

James Buchanan | Senior Network Engineer | South Region | Presidio
Networked Solutions 
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com
<mailto:jbuchanan at ctiusa.com> 
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com
<http://www.presidio.com>  <http://www.presidio.com
<http://www.presidio.com> > 

CCIE #25863, Voice



 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
Sent: Friday, June 25, 2010 3:04 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Attendant Console Solutions

 

So in my former position we used Arc Solutions.

 

I know that Cisco also re-brands Arc in there solution.

 

my question is, has anyone ever tried to use CUCIMOC as and Attendant
Console?

 

Was it a good Solution?

 

What are the pro's and con's?

 

we are currently on CM 4.2 upgrading to 7.1 next month, and already have
a large pilot of OCS / MOC.

 

Price wise I think I could be better off with CUCIMOC because of the
need of presence and communication.

 

Currently we use UCCx for call queuing and routing, so CUCIMOC would
just be used for transferring to the correct person.

 

Let me know your thoughts.

 

Thanks

 

Scott

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