[cisco-voip] Unity subscriber error

[Pat Hayes]

A problem with RUS would be external to Unity, so dbwalker, etc aren't
going to do much for you. If the box has been up forever, a reboot
might not be out of the question. Failing that, there are a number of
good docs that walk you through troubleshooting RUS, such as:

http://www.msexchange.org/articles/Troubleshooting-Exchange-Recipient-Update-Service-RUS.html
http://support.microsoft.com/kb/822794

HTH,
Pat

On Fri, Jun 25, 2010 at 9:20 AM,  <george.hendrix at l-3com.com> wrote:
> Hi everyone,
>
>
>
> I have found that if I go into the Unity server and manually add the email
> for the subscriber in AD Users and Computers, on the general tab, the
> account then works properly.  So appears the issue is that Exchange is not
> populating AD with the email for the user, although the user is created.  I
> have tried going into Exchange and doing steps 6 and 8 as listed below, but
> this still doesn’t work, even after hours of it being done.  Tried forcing
> the RUS service to UPDATE NOW…and also ran dbwalker, which found errors of
> course of all the subscribers added but have this same issue.  Any ideas?
> Of course, it being windows, a reboot doesn’t hurt… J
>
>
>
> Bill Hendrix
>
>
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
> george.hendrix at l-3com.com
> Sent: Thursday, June 24, 2010 12:36 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Unity subscriber error
>
>
>
> Hi everyone,
>
>
>
>   I have a unity 4.0 system which has started giving me an error after new
> subscribers are added.  I found this, and have done all the steps except for
> # 6 and # 8.    Should this work and are there any other links or ideas
> anyone can share to address this issue?  It appears steps 6 is not something
> to do in the middle of the day, but is dbwalker safe to run during the day?
>
>
>
> http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080825109.shtml
>
>
>
>
>
> When I modified the SMTP in SQL for one of the subscribers having issues,
> his voicemail worked until he created a greeting, and then it didn’t work
> again.
>
>
>
> Thanks,
>
>
>
> Bill Hendrix
>
>
>
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