[cisco-voip] Departmental Directory Handler

[Haas, Neal]

UCCX is on the way,  hopefully in a couple of months.  I think that I would put off this project until then.

Thanks for the help.

Neal Haas

From: Eric Butcher [mailto:Eric.Butcher at cdw.com]
Sent: Monday, June 28, 2010 4:00 PM
To: Haas, Neal; 'cisco-voip at puck.nether.net'
Subject: RE: Departmental Directory Handler

I don't know if you can do this at multiple levels with Unity.  For instance, you can create a class of service per department, and create a directory handler for each department, restricting each of the department call handlers to its corresponding class of service...  But I don't know of a way to create a directory handler to search through departments as you describe.

You may find it easier to front end the search for a department using a contact center script... then the script would transfer the call to the corresponding "Department" directory handler via CTI to unity.  Do you have a UCCX box?

Eric Butcher
Cisco Unified Communications Engineer
CDW Professional Services
11711 N Meridian, Ste 225
Carmel, IN  46032
* 317.569.4282 - IP Phone
* 765.744.1458 - Mobile
* eric.butcher at cdw.com<mailto:eric.butcher at cdw.com>
www.cdw.com<http://www.berbee.com/>


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Haas, Neal
Sent: Monday, June 28, 2010 6:40 PM
To: 'cisco-voip at puck.nether.net'
Subject: [cisco-voip] Departmental Directory Handler

Has anyone setup a Departmental Directory Handler? What did you do? I basically want to setup a number that customers dial and do a search for the department that they want. We have 25 departments.

Then possibly in the future after all of the departments go VoIP do a Departments --> then End Users as separate Handlers.

Right now we don't have a Department mail box setup. So I guess I will need to setup those.....

Thanks for any insite.

Neal Haas

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