[cisco-voip] Attendant Console available in CUCM 8?

[Eric Butcher]

I sat through a demonstration by ANDtek and I have to say, I was impressed. Not only with the functionality, but the price structure.  It seems like a well-engineered product, and the price beats the ARC solution.  The price structure gets even better when coupled with other ANDtek solutions.


Eric Butcher
Cisco Unified Communications Engineer
CDW Professional Services
11711 N Meridian, Ste 225
Carmel, IN  46032
* 317.569.4282 - IP Phone
* 765.744.1458 - Mobile
* eric.butcher at cdw.com<mailto:eric.butcher at cdw.com>
www.cdw.com<http://www.berbee.com/>


From: Kathy Tarkington [mailto:ktarkington at gmail.com]
Sent: Tuesday, June 29, 2010 10:25 PM
To: James Buchanan
Cc: Eric Butcher; Leetun, Rob; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Attendant Console available in CUCM 8?

Absolutely agree, ARC is nothing like the old Attendant Console.  I've been looking at third party apps and would really like to hear opinions regarding the options - ANDTek, VistaPoint, other recommendations?

Thanks!
On Tue, Jun 29, 2010 at 10:02 PM, James Buchanan <jbuchanan at ctiusa.com<mailto:jbuchanan at ctiusa.com>> wrote:
One note of caution-the Cisco-recommended replacement, which is the OEM-ed ARC Console, is not anywhere near being like the old Attendant Console as far as call handling capabilities, speed dials, and other capabilities. So, make sure you look at this closely before jumping in.

ANDTek has some products that are similar to the old Attendant Console and come at a much more attractive price.

Thanks,

James Buchanan | Senior Network Engineer | South Region | Presidio Networked Solutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at ctiusa.com>
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com> <http://www.presidio.com>
CCIE #25863, Voice

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Eric Butcher
Sent: Tuesday, June 29, 2010 5:22 PM
To: Leetun, Rob; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Attendant Console available in CUCM 8?

The traditional attendant console that comes with CUCM is no longer available in version 8.  There are several licensed replacements based on the ARC console available from Cisco, as well as other 3rd party alternatives.  All of them have a price tag associated with them though.


Eric Butcher
Cisco Unified Communications Engineer
CDW Professional Services
11711 N Meridian, Ste 225
Carmel, IN  46032
* 317.569.4282 - IP Phone
* 765.744.1458 - Mobile
* eric.butcher at cdw.com<mailto:eric.butcher at cdw.com>
www.cdw.com<http://www.berbee.com/>


From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Leetun, Rob
Sent: Tuesday, June 29, 2010 6:14 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Attendant Console available in CUCM 8?

Hi,

Is Attendant Console still supported in CUCM 8?  I heard that it is not??


Rob

Robert Leetun
Network Engineer
Boulder County Information Technology
2025 14th Street
Boulder, CO 80302
303 441-3866 (W)
303 441-3983 (F)
rleetun at bouldercounty.org<mailto:arees at bouldercounty.org>


_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100629/5c4e7e25/attachment.html>