[cisco-voip] Intermittent Call Forward Display problem

[Ryan Ratliff]

Sounds like you have change notification issues, which are most commonly caused by dbreplication.  

In the CURT tool (reporting tool from admin pages) run the DB status report and look for any errors.

-Ryan

On Jun 30, 2010, at 3:41 AM, polo person wrote:

I beleive that, on the occasions it is in a failed state, it displays the normal "Your current options" line rather than "Forwarded to xxxxxx".  Similarly it sometimes says "Forwarded to xxxxx" when it isnt forwarded and calls route to the phone (and Call Manager shows there is no forwarding set).
 

 
Date: Tue, 29 Jun 2010 12:02:51 -0400
Subject: Re: [cisco-voip] Intermittent Call Forward Display problem
From: msaskin at gmail.com
To: poloperson57 at hotmail.com
CC: cisco-voip at puck.nether.net

What is being displayed on the phone when it should say that the line has been forwarded?  There are a number of different status messages, all with different priorities attached to them which may take precedence over call forward being displayed.

Matthew Saskin
msaskin at gmail.com
203-253-9571

July 18, 2010 - 1500m swim (in the hudson), 40k bike, 10k run
Please support the Leukemia & Lyphoma Society
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On Tue, Jun 29, 2010 at 10:37 AM, polo person <poloperson57 at hotmail.com> wrote:
I have a very intermittent problem with Call Forwards and I wonder if anyone else has experienced this?
 
On some phones that use the "Forward All" function a lot, (i.e. they are setting a Call Forward All Calls, then unsetting it regularly) we find from time to time they will be set to Forward All calls, (and calls are forwarding) but the display will not say the phone is forwarded. On other occasions, the phone will say it is forwarded, when in fact it is not.
 
It appears to be a problem with the display, in that calls are being routed exactly as they should be according to the Call Manager setup, it's just the the display on the phone doesent always reflect what the Call Manager is set to do.
 
Unplugging the phone / resetting the phone fixes the display so it then displays correctly.
 
It has been a problem on 3 phones out of 16,000 (!!), and interestingly it nearly always happens on a Friday, usually in the afternoon.  We have worked around it by using the Web page to set / unset call forward but of course doing it this way resets the phone when the call forward is set / unset. 
 
Today another group of 3 phones have reported similar problems, and I'm wondering if there is a bug we might know about?
 
Call Manager 6.1.3.2103-1
 
1 Pub, 6 Subs, 1 TFTP
 
Mix of 7911's (SIP11.8-4-3s) and 7941's (SIP41.8-4-3s) being affected
 
I have replaced one 7911 to see if it a phone fault, but the new phone does it as well.
 
Any ideas?
 
 
Cheers
 
Simon
 

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