[cisco-voip] Intermittent Call Forward Display problem

[Mike Thompson]

I have seen, granted in 4.x versions, where a db entry was just stuck  
and u ha to go from the GUI and manually forward and unforward the  
phone.  It wasn't a replication issue because the actual master db  
wasn't accepting config updates back from the phone.

Sent from my phone, apologies for any typos.

On Jun 30, 2010, at 11:27 AM, Ryan Ratliff <rratliff at cisco.com> wrote:

> Sounds like you have change notification issues, which are most  
> commonly caused by dbreplication.
>
> In the CURT tool (reporting tool from admin pages) run the DB status  
> report and look for any errors.
>
> -Ryan
>
> On Jun 30, 2010, at 3:41 AM, polo person wrote:
>
> I beleive that, on the occasions it is in a failed state, it  
> displays the normal "Your current options" line rather than  
> "Forwarded to xxxxxx".  Similarly it sometimes says "Forwarded to  
> xxxxx" when it isnt forwarded and calls route to the phone (and Call  
> Manager shows there is no forwarding set).
>
>
>
> Date: Tue, 29 Jun 2010 12:02:51 -0400
> Subject: Re: [cisco-voip] Intermittent Call Forward Display problem
> From: msaskin at gmail.com
> To: poloperson57 at hotmail.com
> CC: cisco-voip at puck.nether.net
>
> What is being displayed on the phone when it should say that the  
> line has been forwarded?  There are a number of different status  
> messages, all with different priorities attached to them which may  
> take precedence over call forward being displayed.
>
> Matthew Saskin
> msaskin at gmail.com
> 203-253-9571
>
> July 18, 2010 - 1500m swim (in the hudson), 40k bike, 10k run
> Please support the Leukemia & Lyphoma Society
> http://pages.teamintraining.org/nyc/nyctri10/msaskin
>
>
> On Tue, Jun 29, 2010 at 10:37 AM, polo person <poloperson57 at hotmail.com 
> > wrote:
> I have a very intermittent problem with Call Forwards and I wonder  
> if anyone else has experienced this?
>
> On some phones that use the "Forward All" function a lot, (i.e. they  
> are setting a Call Forward All Calls, then unsetting it regularly)  
> we find from time to time they will be set to Forward All calls,  
> (and calls are forwarding) but the display will not say the phone is  
> forwarded. On other occasions, the phone will say it is forwarded,  
> when in fact it is not.
>
> It appears to be a problem with the display, in that calls are being  
> routed exactly as they should be according to the Call Manager  
> setup, it's just the the display on the phone doesent always reflect  
> what the Call Manager is set to do.
>
> Unplugging the phone / resetting the phone fixes the display so it  
> then displays correctly.
>
> It has been a problem on 3 phones out of 16,000 (!!), and  
> interestingly it nearly always happens on a Friday, usually in the  
> afternoon.  We have worked around it by using the Web page to set /  
> unset call forward but of course doing it this way resets the phone  
> when the call forward is set / unset.
>
> Today another group of 3 phones have reported similar problems, and  
> I'm wondering if there is a bug we might know about?
>
> Call Manager 6.1.3.2103-1
>
> 1 Pub, 6 Subs, 1 TFTP
>
> Mix of 7911's (SIP11.8-4-3s) and 7941's (SIP41.8-4-3s) being affected
>
> I have replaced one 7911 to see if it a phone fault, but the new  
> phone does it as well.
>
> Any ideas?
>
>
> Cheers
>
> Simon
>
>
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