[cisco-voip] CCM 4.x Supported Antivirus

[Ahmed Elnagar]

I think you have a sales opportunity here :)
Anyway this version is very outdated and I think the customer maybe driven to upgrade by the new features that are supported in newer releases.

  Best Regards;
  Ahmed Elnagar
  Senior Network PS Engineer
 



The problem is that after the 31st March, no more DAT files will be available for 8.0i. This is what the customer told me. What
options do we have ?


Thanks.

Regards,
 
Antonio Soares, CCIE #18473 (R&S/SP)
amsoares at netcabo.pt

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: segunda-feira, 1 de Março de 2010 16:01
To: Antonio Soares
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CCM 4.x Supported Antivirus

TAC only supports what gets tested by the business unit that develops the product.   The testing is what gets you support, and
you've already heard that no new versions are getting tested.  This means no new versions will be supported.

Not support doesn't mean it won't work, just that we can't guarantee it won't work.   Will McAfee still be releasing virus
definition files for 8.0 past March or will it go completely dead?

-Ryan

On Mar 1, 2010, at 10:47 AM, Antonio Soares wrote:

Dear group,

This document is the only i know about supported Antivirus for CCM 4.x:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/prod_bulletin0900aecd806f6221.html

I have a customer running McAfee VirusScan Enterprise 8.0i but the support for this product will end the 31st March:

https://kc.mcafee.com/corporate/index?page=content&id=KB52201

I contacted Cisco (PDI) and they told me that CCM 4.x is old and no new AVs are being tested. So my question is how to overcome the
problem ? This and other customers will move to a later CCM release since 4.2 will go end of support next year:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/prod_end-of-life_notice0900aecd806ec7a2.html

Will Cisco TAC support newer AVs versions, for example, McAfee VirusScan Enterprise 8.7i ?


Thanks.

Regards,

Antonio Soares, CCIE #18473 (R&S/SP)
amsoares at netcabo.pt

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