[cisco-voip] So how do i get my 5licenses for UCCX with CUCM?

[Matthew Loraditch]

Unless you had SAU Smartnet and Later ESW and UCSS also attached to those old licenses  you don't get them upgraded for free. The support you have for CCM doesn't cover them.
It's the same way for the free presence server licenses they gave/give out with CCM.


Matthew Loraditch, CCNA
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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Madziarczyk, Jonathan
Sent: Monday, March 08, 2010 1:24 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] So how do i get my 5licenses for UCCX with CUCM?

So I'm getting the major run-around from TAC/Licensing/MP-Upgrades and I'm about ready to strangle someone at Cisco....maybe you guys have some ideas on where to go and what to say.

Here's the 411

We purchased CUCM back in the 3.3 days (back when it was still on the same server/OS as CUCM).  Since then we've used the PUT tool to get all our upgrades and are now on version 6.1.  Somewhere in there they never sent us media and PAK keys for the 5CALs that come with CUCM for IPCC (now UCCX).  We are now at the stage where we'd like to start trying out UCCX and using it in our environment.  I went out and bought  a nice and shiny MCS server with the right OS installed UCCX 7.0.  however I do not have any uccx licensing for my free 5cals.  I'm still sitting here with a PAK key for ICPP 3.5.3 which does not seem to work on the PAK key tool and the people there are completely unhelpful.

The bottom line is, as far as I understand it, I am owed 5 client licenses for UCCX because of my CUCM ownership, however somewhere in the PUT upgrades, I never got upgraded PAK keys or media for UCCX, just CUCM upgrades and the licenses for that.  Which, had I known what UCCX was, or even cared back then I should have pursued it.  However, now that I want to use it, nobody at Cisco seems to know how to help.

So the question is, how do I get the UCCX 7.0 license so that I can use it with my CUCM?

This seems a lot harder than it should be...

JM

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