[cisco-voip] So how do i get my 5licenses for UCCX with CUCM?

[Madziarczyk, Jonathan]

Tanner, have I mentioned lately that you rock!

Thanks, I'll give this a shot!

-----Original Message-----
From: Tanner Ezell [mailto:tanner.ezell at gmail.com] 
Sent: Monday, March 08, 2010 1:29 PM
To: Madziarczyk, Jonathan
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] So how do i get my 5licenses for UCCX with CUCM?

https://supportforums.cisco.com/message/1047192

On Mon, Mar 8, 2010 at 1:24 PM, Madziarczyk, Jonathan
<JMad at cityofevanston.org> wrote:
> So I'm getting the major run-around from TAC/Licensing/MP-Upgrades and I'm
> about ready to strangle someone at Cisco....maybe you guys have some ideas on
> where to go and what to say.
>
>
>
> Here's the 411
>
>
>
> We purchased CUCM back in the 3.3 days (back when it was still on the same
> server/OS as CUCM).  Since then we've used the PUT tool to get all our
> upgrades and are now on version 6.1.  Somewhere in there they never sent us
> media and PAK keys for the 5CALs that come with CUCM for IPCC (now UCCX).
>  We are now at the stage where we'd like to start trying out UCCX and using
> it in our environment.  I went out and bought  a nice and shiny MCS server
> with the right OS installed UCCX 7.0.  however I do not have any uccx
> licensing for my free 5cals.  I'm still sitting here with a PAK key for ICPP
> 3.5.3 which does not seem to work on the PAK key tool and the people there
> are completely unhelpful.
>
>
>
> The bottom line is, as far as I understand it, I am owed 5 client licenses
> for UCCX because of my CUCM ownership, however somewhere in the PUT
> upgrades, I never got upgraded PAK keys or media for UCCX, just CUCM
> upgrades and the licenses for that.  Which, had I known what UCCX was, or
> even cared back then I should have pursued it.  However, now that I want to
> use it, nobody at Cisco seems to know how to help.
>
>
>
> So the question is, how do I get the UCCX 7.0 license so that I can use it
> with my CUCM?
>
>
>
> This seems a lot harder than it should be...
>
>
>
> JM
>
>
>
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>



-- 
Regards,
Tanner Ezell