[cisco-voip] So how do i get my 5licenses for UCCX with CUCM?

[Tanner Ezell]

Anytime.

On Mon, Mar 8, 2010 at 2:38 PM, Madziarczyk, Jonathan
<JMad at cityofevanston.org> wrote:
> Tanner, have I mentioned lately that you rock!
>
> Thanks, I'll give this a shot!
>
> -----Original Message-----
> From: Tanner Ezell [mailto:tanner.ezell at gmail.com]
> Sent: Monday, March 08, 2010 1:29 PM
> To: Madziarczyk, Jonathan
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] So how do i get my 5licenses for UCCX with CUCM?
>
> https://supportforums.cisco.com/message/1047192
>
> On Mon, Mar 8, 2010 at 1:24 PM, Madziarczyk, Jonathan
> <JMad at cityofevanston.org> wrote:
>> So I'm getting the major run-around from TAC/Licensing/MP-Upgrades and I'm
>> about ready to strangle someone at Cisco....maybe you guys have some ideas on
>> where to go and what to say.
>>
>>
>>
>> Here's the 411
>>
>>
>>
>> We purchased CUCM back in the 3.3 days (back when it was still on the same
>> server/OS as CUCM).  Since then we've used the PUT tool to get all our
>> upgrades and are now on version 6.1.  Somewhere in there they never sent us
>> media and PAK keys for the 5CALs that come with CUCM for IPCC (now UCCX).
>>  We are now at the stage where we'd like to start trying out UCCX and using
>> it in our environment.  I went out and bought  a nice and shiny MCS server
>> with the right OS installed UCCX 7.0.  however I do not have any uccx
>> licensing for my free 5cals.  I'm still sitting here with a PAK key for ICPP
>> 3.5.3 which does not seem to work on the PAK key tool and the people there
>> are completely unhelpful.
>>
>>
>>
>> The bottom line is, as far as I understand it, I am owed 5 client licenses
>> for UCCX because of my CUCM ownership, however somewhere in the PUT
>> upgrades, I never got upgraded PAK keys or media for UCCX, just CUCM
>> upgrades and the licenses for that.  Which, had I known what UCCX was, or
>> even cared back then I should have pursued it.  However, now that I want to
>> use it, nobody at Cisco seems to know how to help.
>>
>>
>>
>> So the question is, how do I get the UCCX 7.0 license so that I can use it
>> with my CUCM?
>>
>>
>>
>> This seems a lot harder than it should be...
>>
>>
>>
>> JM
>>
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
>
>
> --
> Regards,
> Tanner Ezell
>



-- 
Regards,
Tanner Ezell