[cisco-voip] UCSS

[Lelio Fulgenzi]

...and you can only order UCSS when your purchase or upgrade a product. You can no longer buy UCSS mid-stream. 

Also, AFAIK, UCSS is a "product" not a "service item". While this is good because people usually get better discounts on products, it can wreak havoc on some budgets. For example, our maintenance budget and capital budgets are run differently. If UCSS was a "service" item, say, EWS+U, sort of the way SASU vs SAS, we would be in better shape. I think. ;) 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 


----- Original Message ----- 
From: "Ed Leatherman" <ealeatherman at gmail.com> 
To: "Mike Thompson" <mthompson729 at gmail.com> 
Cc: cisco-voip at puck.nether.net, "Ratko Dodevski" <rade239 at gmail.com> 
Sent: Wednesday, March 10, 2010 7:32:22 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] UCSS 

I think you have it backwards - ESW gives software support and minor 
patches, UCSS is the one that entitles major version upgrades (6 to 7 
for example). ESW is also what gives TAC support, cisco.com access 
etc. From my perspective (customer) it's ordered the same way we setup 
SmartNet. I think this is what Ratko is looking for. 

You must carry ESW on a product before you can register a UCSS 
subscription for it. I found this out the hard way. I believe there 
also be a penalty for not carrying UCSS for a period of time depending 
on versions you are running. 

UNLESS.. cisco has changed everything again and hasn't told some 
people.. I could be way behind in that case and completely wrong :) 

On Wed, Mar 10, 2010 at 6:59 AM, Mike Thompson <mthompson729 at gmail.com> wrote: 
> ESW gives major revision upgrade support 
> UCSD gives patches. 
> 
> Sent from my phone, apologies for any typos. 
> 
> On Mar 10, 2010, at 6:51 AM, Ratko Dodevski <rade239 at gmail.com> wrote: 
> 
>> Hi, I need some help. I have a customer that requires software support for 
>> the CUCM. So... as far as I understand all she need is to order UCSS-CUCM 
>> for the exact number of users, and that will allow her to have access to 
>> TAC, minor upgrades, documentation etc... 
>> Can someone please explain me what is ESW and the connection with UCSS. 
>> 
>> Thanks 
>> 
>> -- 
>> Ratko 
>> _______________________________________________ 
>> cisco-voip mailing list 
>> cisco-voip at puck.nether.net 
>> https://puck.nether.net/mailman/listinfo/cisco-voip 
> 
> _______________________________________________ 
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> cisco-voip at puck.nether.net 
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> 



-- 
Ed Leatherman 
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