[cisco-voip] UCSS

[Mike Thompson]

Damn.  I always get em backwards.  Good thing they don't have  
licensing / Support on the lab :@)

Sent from my phone, apologies for any typos.

On Mar 10, 2010, at 7:32 AM, Ed Leatherman <ealeatherman at gmail.com>  
wrote:

> I think you have it backwards - ESW gives software support and minor
> patches, UCSS is the one that entitles major version upgrades (6 to 7
> for example). ESW is also what gives TAC support, cisco.com access
> etc. From my perspective (customer) it's ordered the same way we setup
> SmartNet. I think this is what Ratko is looking for.
>
> You must carry ESW on a product before you can register a UCSS
> subscription for it. I found this out the hard way. I believe there
> also be a penalty for not carrying UCSS for a period of time depending
> on versions you are running.
>
> UNLESS.. cisco has changed everything again and hasn't told some
> people.. I could be way behind in that case and completely wrong :)
>
> On Wed, Mar 10, 2010 at 6:59 AM, Mike Thompson  
> <mthompson729 at gmail.com> wrote:
>> ESW gives major revision upgrade support
>> UCSD gives patches.
>>
>> Sent from my phone, apologies for any typos.
>>
>> On Mar 10, 2010, at 6:51 AM, Ratko Dodevski <rade239 at gmail.com>  
>> wrote:
>>
>>> Hi, I need some help. I have a customer that requires software  
>>> support for
>>> the CUCM. So... as far as I understand all she need is to order  
>>> UCSS-CUCM
>>> for the exact number of users, and that will allow her to have  
>>> access to
>>> TAC, minor upgrades, documentation etc...
>>> Can someone please explain me what is ESW and the connection with  
>>> UCSS.
>>>
>>> Thanks
>>>
>>> --
>>> Ratko
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>> _______________________________________________
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>>
>
>
>
> -- 
> Ed Leatherman